Swedish Market | Backoffice Specialist

at  Bosch Group

WELCOME TO BOSCH

Cars drive autonomously, machines speak to each other, and houses become smarter. At Bosch, we turn these visions into reality to improve the quality of life for people all over the world. Start something big and become a part of forward thinkers where you can create something remarkable: Invented for life.
With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.
Our HR Service Europe was established as the first cross-border HR service within Bosch. We provide support and development of IT infrastructure tools, data management, training, recruitment and administration to over 40 countries worldwide.

Job Description

• App and related software customer support;
• First contact that the customer;
• Analyze requests and answer accordingly;
• Provide solutions and step by step guides to help customer’s with the app usage;
• Advise regarding software and app updates;
• When necessary, inform customer the best way to get help regarding issues out of our range;
• Inform second level support when there are recurrent issues they are not aware of;
• Point of contact between the customer and the technical team;
• Assist dealerships and customer support when the issue is the App.

Qualifications

Please refer the Job description for details