Swedish Team Manager for an e-commerce company - Lisbon, Portugal

at  Foundever

COME AND WORK WITH US.

We are looking for a talented and accomplished Swedish Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.
Our client is an online marketplace operated in a number of countries, offers heavily discounted goods which are mostly shipped to consumers directly from China

As a Team Manager in this project, your daily responsibilities will include:

• Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)
• Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project
• Work as a team, actively collaborating in the development of the advisors’ activities
• Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
• Undertake formal monthly/quarterly performance reviews
• Provide clear direction and guidance to ensure consistent achievement of key performance metrics
• Accurate and timely communication of any client issues to Operations Manager
• Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
• Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
• Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities

To succeed in the role, you will need to have:

• Native or proficient level of Swedish (mandatory)
• Proficient level of English (mandatory)
• A proficient second language will be a plus
• Minimum of 6 months of call center experience preferably as Team Manager or product specialist
• Evidence of effective interpersonal, coaching, and leadership skills
• Excellent telephone, keyboard, verbal and written communication skills
• Good numeric and verbal reasoning skills
• Effective time management
• Ability to organize and prioritize, set priorities and multi-task
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal (work on site - Monday to Friday 8am to 5pm)

KNOWLEDGE/ABILITIES

• People-oriented
• An element of gravitas
• Experience with policy work
• Early adopter of technology
• Dependable, reliable, and able to perform duties with minimum supervision
• Ability to interact positively with staff at all levels

EDUCATION AND EXPERIENCE

• Bachelor’s degree or directly related work experience
• Previous relevant experience as Team Manager

SPECIFIC REQUIREMENTS (WHEN NECESSARY)

• Availability to travel
• Out-of-hours support

As a Team Manager in this project, your daily responsibilities will include:

• Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)
• Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project
• Work as a team, actively collaborating in the development of the advisors’ activities
• Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
• Undertake formal monthly/quarterly performance reviews
• Provide clear direction and guidance to ensure consistent achievement of key performance metrics
• Accurate and timely communication of any client issues to Operations Manager
• Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
• Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
• Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilitie

To succeed in the role, you will need to have:

• Native or proficient level of Swedish (mandatory)
• Proficient level of English (mandatory)
• A proficient second language will be a plus
• Minimum of 6 months of call center experience preferably as Team Manager or product specialist
• Evidence of effective interpersonal, coaching, and leadership skills
• Excellent telephone, keyboard, verbal and written communication skills
• Good numeric and verbal reasoning skills
• Effective time management
• Ability to organize and prioritize, set priorities and multi-task
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal (work on site - Monday to Friday 8am to 5pm