Switchboard Operator - Per Diem

at  Steward Health Care

ABOUT STEWARD HEALTH CARE

Over a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country’s largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Based in Dallas, Steward currently operates more than 30 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.
For more information, visit steward.org

JOB SUMMARY:

The Switchboard Operator works in conjunction with the Senior Director Facilities & Support Services to provide 24 hour communication services and call coverage at the hospital switchboard.

QUALIFICATIONS:

• High school diploma or equivalent.
• Experience with troubleshooting various technological issues to identify root cause and resolution
• Prior Experience with Electronic Medical Records Platform Preferred
• Ability to analyze operational issues and solve them creatively
• Strong Orientation to Patient Care and Patient Safety
• Medical Terminology Knowledge preferred
• One to three years’ experience as a switchboard operator preferred.
• One year of experience with phone triage required.
• Strong customer service skills required.
• Advanced computer fluency required.

• Receives and relays incoming and outgoing telephone calls for the facility.
• Provides directory information, transfers calls.
• Makes general and emergency announcements over the facility PA system.
• Handles the facility paging system and the beeper system.