System Administrative

at  NANDHANAS RESTAURANT PTE LTD

Job Responsibilities:

• Interface directly with the help desk and IT support technicians to resolve and document hardware and software troubleshooting invoices, bug reports and errors.
• Provide immediate, direct restaurant support and troubleshooting help to end users through email, telephone and personal communication.
• Manage, deploy and configure hardware upgrades, software updates, security patches and other necessary items on an as-needed basis.
• Perform daily system monitoring and backup procedures to ensure data security, availability and integrity of required resources, and proper recording of application logs and reviews.
• Administer on-call and after-hours technical support during monthly scheduled outages and unscheduled emergency situations.
• Collaborate with various managers and other IT personnel to improve existing processes, increase automation and meet product development goals.
• Support daily operations and monitoring of multiple databases, user accounts, file permissions and other systems according to standard operating procedures for storage and backup architectures.
• Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards.

Requirements:

• Bachelor’s in computer science or related field plus minimum two years’ experience in system administration
• Expert-level proficiency in a minimum of two unique operating systems
• Strong skills in minimum one scripting language
• Ability to work independently and collaborate with peers as needed

• Interface directly with the help desk and IT support technicians to resolve and document hardware and software troubleshooting invoices, bug reports and errors.
• Provide immediate, direct restaurant support and troubleshooting help to end users through email, telephone and personal communication.
• Manage, deploy and configure hardware upgrades, software updates, security patches and other necessary items on an as-needed basis.
• Perform daily system monitoring and backup procedures to ensure data security, availability and integrity of required resources, and proper recording of application logs and reviews.
• Administer on-call and after-hours technical support during monthly scheduled outages and unscheduled emergency situations.
• Collaborate with various managers and other IT personnel to improve existing processes, increase automation and meet product development goals.
• Support daily operations and monitoring of multiple databases, user accounts, file permissions and other systems according to standard operating procedures for storage and backup architectures.
• Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards