System Administrator HR and Time

at  Resolute Forest Products

Resolute Forest Products, founded more than two centuries ago, is a global leader in the forest products industry. Through the years, it has built more than 20 predecessor companies and supported hundreds of communities.
The company owns or operates some 40 facilities, as well as power generation assets, in the United States and Canada. Our 6,600+ employees work hard to produce quality market pulp, tissue, wood products and papers that are marketed in over 60 countries.
Resolute offers a rewarding and safe work environment with opportunities and challenges that will help grow your skills.
The location in Montreal, (Quebec, Canada), is seeking talent to fill the position of System Administrator HR and Time. This job is full-time permanent.
Do you enjoy working with data and people? Do you like helping and resolving problems? Do you see the importance and the potential of HR’s role in supporting optimal organizational and employee performance? If so, we have an opportunity for you.

Your main challenges:

• Execute standard reports and other complex tables
• Create and update system processes, procedures and support documentation
• Support users in the resolution of incidents when they occur, act as an expert in the investigation of the problem and facilitate its resolution
• Configure, maintain, and operate systems (HR and Time Management) according to the business processes
• Perform quality assurance checks on system configuration until Production
• Ensure the accuracy of data transferred (“interfaces”) between various systems (HR, Time Management, Payroll, Expense Management etc.) and troubleshoot interface errors
• Create, change, and deactivate user accounts for HR system and Time and Management systems
• Work with SAP SuccessFactors, UKG and/or third party providers to keep up to date with monthly or biannual release systems specifications, managing systems changes, and communicating updates to impacted stakeholders
• Prepare communications for planned system downtime
• Participate in research and development to enable continuing innovation
• Participate in research and development to enable continuing innovation

Your team:
You will be part of the Human Resources team, which provides functional expertise combining HR needs and processes with IT requirements. You will collaborate with multiple teams including users (HR, payroll, Compensation, Benefits), the IT team and external parties (SAP, UKG, consultants).

Your profile:

• Bachelor’s degree in computer science, human resources, business administration or in any other related discipline, or a significant work experience in the field
• Minimum of 5 years of professional experience in a similar position
• Experience with Successfactors and/or UKG (Workforce and/or Dimension) is an asset
• Experience in the unionized environment and in the application of collective agreements
• Experience in creating complex reports, dashboards and effective metrics (Power BI experience is an asset)
• Play an “interpreter” role in translating technical terms into understandable terms for non-technical users and vice versa
• Excellent spoken and written communication skills in English and French
• Mastery of Microsoft Office Suite (Word, Excel, PowerPoint, etc.)

Your skills:

• Thoroughness and strong attention to detail to ensure data integrity
• Ability to analyze quantitative and qualitative data
• Excellent documentation and written communication skills (manuals updates, creation of support tickets, etc.)
• Problem-solving and troubleshooting skills
• Ability to explain technical concepts clearly and objectively
• Ability to prioritize assignments and provide quality results on schedule or even ahead of schedule
• Ability to adapt quickly to change
• Ability to make the right decisions quickly by relying on experience and judgment, even without complete information or under pressure

Only selected candidates will be contacted.
Resolute Forest Products is an equal opportunity employer.

Please refer the Job description for details