System Administrator/IT Helpdesk Administrator

at  Ember Korowai Takitini

SYSTEM ADMINISTRATOR/IT HELP DESK ADMINISTRATOR

• Permanent, Full time (40 hours per week)
• Monday - Friday, 8:00am/8:30am - 4:30pm/5:00pm
• Office is based in Otahuhu, Auckland
• Pay Band: $62,611pa - $70,714pa (depending on experience and qualification)

We are looking for an IT Help Desk Administrator to be the first point of contact and to provide first level IT support to Ember employees. Due to the nature of job, Ember expect the candidate to have sound knowledge of IT technologies and some experience in troubleshooting basic IT systems.

• Will primarily be responsible for providing first-level contact and problem resolution for Ember staff with hardware, software, and application problems.
• Required to monitor and manage the Networking devices across all sites.
• Have the scope to include assisting with the operation and maintenance of all computer systems as well as project support for specific IT projects.
• Have the aptitude, willingness, and commitment to continue advancing their IT knowledge base by studying relevant topics both in the work environment and independently.
• Manage Desktop, laptops and Phones using Endpoint Manager
• Respond to queries either in person, over the phone or by emails.
• Identify and escalate situations requiring urgent attention and inform management of recurring problem.
• Research questions using available information resources
• Assist and train (where required) Ember employees on how to use their laptop and mobile phones.
• Backup Monitoring and Verification
• Update, upgrade and patch management
• Stay current with system information, changes, and updates
• Assist in various IT projects
• Provide basic IT performance reporting as directe

We are looking for an IT Help Desk Administrator to be the first point of contact and to provide first level IT support to Ember employees. Due to the nature of job, Ember expect the candidate to have sound knowledge of IT technologies and some experience in troubleshooting basic IT systems.

• Will primarily be responsible for providing first-level contact and problem resolution for Ember staff with hardware, software, and application problems.
• Required to monitor and manage the Networking devices across all sites.
• Have the scope to include assisting with the operation and maintenance of all computer systems as well as project support for specific IT projects.
• Have the aptitude, willingness, and commitment to continue advancing their IT knowledge base by studying relevant topics both in the work environment and independently.
• Manage Desktop, laptops and Phones using Endpoint Manager
• Respond to queries either in person, over the phone or by emails.
• Identify and escalate situations requiring urgent attention and inform management of recurring problem.
• Research questions using available information resources
• Assist and train (where required) Ember employees on how to use their laptop and mobile phones.
• Backup Monitoring and Verification
• Update, upgrade and patch management
• Stay current with system information, changes, and updates
• Assist in various IT projects
• Provide basic IT performance reporting as directed