System and Process support

at  Vattenfall

Company Description
Vattenfall is one of Europe’s largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark, and the UK. The Vattenfall Group has approximately 21 000 employees. We have been electrifying industries, powering homes and transforming life through innovation for more than 100 years. We are working towards fossil freedom and we are driving the transition to a sustainable energy system.
Job Description
In 2021, Vattenfall Customer Service Nordic received an award from the trade union Unionen for Sweden’s most LGBTQ-friendly workplace. We know that a good working atmosphere, first-class customer experience and innovative thinking are based on the fact that we all complement each other. With us, you can proudly be yourself!
Vattenfall Customer Service Nordic is Great Place to Work® certified. The certificate is based on a personnel survey in the dimensions of credibility, respect, justice, pride and friendship.
Do you want to be involved in creating a high-quality customer experience for Vattenfall’s customers?
In Vattenfall’s Customer Service Nordic Finland unit, we are comprehensively responsible for Vattenfall’s customer service processes for the entire customer lifecycle.
We are now looking for a System & process support for our team for a fixed-term employment relationship until 31 December 2024.
One of our most important tasks is that Vattenfall’s customer service processes work and develop with the changing operating environment, meeting the needs of our customers.
Process Support supports our Process specialists in their everyday tasks, such as reviewing and correcting various reports. In addition, you are responsible for the workflow management of contracts coming from different sales channels.

Please refer the Job description for details