System Consultant (f/m/d)

at  Exasol AG

We are looking for our next System Consultant to become a vital member of our Customer Enablement Team. You would be delivering consulting services and Level 2 support, covering deployments, infrastructure, and custom solutions. You also maintain Knowledgebase articles and support Level 1 and carry out on site visits to our clients.
At Exasol, we pride ourselves on delivering exceptional service and are looking for a dedicated individual to contribute to our dynamic support environment.

YOUR PROFILE:

If you are a problem-solving enthusiast with a proactive mindset, this role is tailor-made for you. We are looking for someone with:

• University degree in IT or equivalent, or technical degree with 3+ years of experience.
• Customer-centric approach with advanced analytical troubleshooting skills.
• Experience in multicultural environments and stakeholder liaison across different hierarchies.
• Proficiency in:
• ISO/OSI model and TCP/IP protocols
• Storage and Server Systems (e.g., HP Blade, FSC, NetApp, LUN)
• Linux administration and shell scripting
• Database and SQL knowledge, SQL scripting.
• Strong interpersonal, organizational, and communication skills.
• Self-motivated, adaptable team player with attention to detail and willingness to travel.
• Fluent English (Level C1), with German language skills being a plus.

KEY RESPONSIBILITIES:

As a System Consultant, you will play a pivotal role in:

• Delivering consulting engagements for our customers, either remote or on-site for our Level 2 (L2) support team.
• Performing Level 2 Support and assisting our Level 1 Support where needed by creating Knowledge-base articles.
• Ensuring timely and quality project delivery with our clients.
• Providing professional advice to our clients via the ticketing system.
• Collaborating with R&D and Product Management.
• Filling knowledge gaps and participate in training sessions.
• Executing quality management tasks accurately and promptly and monitoring project progress.
• Creating statements of work for clients and projects.

If you are a problem-solving enthusiast with a proactive mindset, this role is tailor-made for you. We are looking for someone with:

• University degree in IT or equivalent, or technical degree with 3+ years of experience.
• Customer-centric approach with advanced analytical troubleshooting skills.
• Experience in multicultural environments and stakeholder liaison across different hierarchies.
• Proficiency in:
• ISO/OSI model and TCP/IP protocols
• Storage and Server Systems (e.g., HP Blade, FSC, NetApp, LUN)
• Linux administration and shell scripting
• Database and SQL knowledge, SQL scripting.
• Strong interpersonal, organizational, and communication skills.
• Self-motivated, adaptable team player with attention to detail and willingness to travel.
• Fluent English (Level C1), with German language skills being a plus