System Engineer (Application support)

at  Canon

Job Duties
Provide required ERP system Migration support during Dynamics 365 implementation.
Coordinate and perform in-depth tests, including end-user reviews, for modified and new functionality and other Pre/post implementation support.
Assist in providing training to end users for all new and modified functionality.
Coordinate and support local/subsidiaries companies IT of ERP systems.
Provide level 2 application support, liaise with level 1 and level 3 support teams within the organizations to resolve reported issues and incidents.
Work with level 3 support teams to fulfil service requests and change requests.
Document and track incidents, service requests, change requests and provide regular progress reports.
Coordinate closely with support teams to test and deploy application defect fixes, enhancements, and patches to production environment in accordance with project methodologies.
Coordinate regular system maintenance and upgrade activities such as monthly maintenance and hotfix deployments.
Conduct user requirement analysis for application enhancements. Support the team in defining project requirements, tracking and documentation.
Provide pre-go-live and post-go-live end user support for Microsoft Dynamics ERP system.
Requirements
Degree in Computer Science, Computer Engineering or equivalent.
At least 5 years’ experience working in IT industry, inclusive of 2+ years’ experience in application support and operations like sales, logistics and Finance.
Good understanding of IT technologies, methodologies and processes including Software Development Life Cycle (SDLC).
Development experience and good working knowledge in Microsoft SQL database
Experienced across functional/technical aspects of Dynamics AX and its latest releases D365 Finance and Operations
Experienced and proficient in one or more of the following technologies: Power BI, PowerApps, Microsoft Azure, Flow, SQL, AD, etc is a plus.
Hands on Data Migration from legacy system to D365 Operations.
Ability to map and configure business requirements into D365 Operations
Strong experience in X++/SSRS/AIF/DIXF/Azure server management
Good knowledge of web services, SOAP, REST API services
Strong analytical, interpersonal and collaboration skills

Please refer the Job description for details