System Engineer (JSCC)

at  Spektrum

Spektrum have a wide range of exciting opportunities in several global locations.
We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

WHO WE ARE SUPPORTING

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO’s member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO’s communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO’s military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO’s mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO’s information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO’s communication and information technology capabilities.

ESSENTIAL SKILLS AND EXPERIENCE

• Experienced system engineer with proven level 2 support roles in a multinational and/or military organisation of minimum 5 years in various roles (Windows Server Administration, Windows Client Administration, Active Directory Administration, Network Administrator, Storage solutions specialist, Virtualization, IIS web hosting, Linux web application hosting, Linux Server Administration, Ansible, Containerziation)
• Microsoft SQL Server Administration knowledge (installation, configuration, maintenance, backup policies)
• Remote server administration
• Knowledge of DNS, DHCP, WSUS, GPOs
• MS SQL scripting knowledge, data consistency and data cleanup based on consultation with the user community and development team
• Very good virtualization skills, preferably on vmWare with System Center integration
• Azure Devops experience
• Hardware and software configuration of Server hosting platforms, custom disk configurations with specific storage controllers, RAID configuration, redundancy and safety approach in all levels of designing in implementing of the solutions
• Good knowledge of Powershell scripting and/or Python
• xml file manipulation, xsds validation and maintenance and automation done through Powershell/scripting

DESIRABLE SKILLS AND EXPERIENCE

• Previous knowledge of NATO FASes constitute and advantage
• Previous experience in NATO, FAS support, software lifecycle support, knowledge of NATO policies and process
• Knowledge monitoring tools like Splunk, Graphana, Prometheus, Logstash
• Exposure to/knowledge of Apache KAFKA, Apache Camel, MinIO, Neo4J, PostGres, Redis, Elastic Search

The Engineer will have to:

• Install, maintain, monitor and support the JSSC applications (Intel-FS spiral 1, Intel-FS spiral 2, ANB, Release Server, CoreGIS, HMART, CSD, ICMT, AOSS, Namis, NABIS, React) mainly in support of Operations, VeVA, NST program support, SME007, NATO exercises, and when these requests/exercises are not being planned, prepared for or executed, to be able to support the mentioned systems for current Operations, under the CSLA.
• Provide timely response and resolution to all support tickets (incidents, service requests and changes) following the internal processes
• Escalate issues to level 3 support team as appropriate, support in the troubleshooting and debugging of found issues
• Offer Subject Matter Expertise for the JSSC applications to the user community and to COIs
• involvement in User Acceptance Testing for new software releases in both organizing and test execution
• Apply patches and install ISR software updates, coordinate outages
• Participate in NRF/ARF/Enterprise CABs as needed to support new software releases in the validation and verification process
• Provide support in maintaining the NATO Software Factory infrastructure, user and rights management, software updates and internal activities
• Interface between JSSC applications and inter-operable FASes from other Business Areas
• Become a reliable Level 2 support team member and provide the engineering bridge between the Level 2 and Level 3 support teams
• Ensure the NATO Software Factory system setup matches the requirements for the Intel-FS Spiral 1 to Spiral 2 data migration
• Provide other daily Level 2 support for the operational users, as required
• Make suggestions and proactive improvements based on gathered experience and best practices