System Engineer L2

at  NetGain Technologies LLC

GENERAL SUMMARY:

System Engineers are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 2 years of in-the-trenches experience, this person is a good communicator and a person who can manage well when the client is in a bind and really needs strong guidance. The pace and demands in this environment are usually much greater than an “in-house” position. This person should be prompt and/or know the importance of communicating ETAs to clients. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange, IIS, Cisco Internetworking, VPN’s, firewalls, backup systems, and more. The more truly capable the engineer is in all these areas, the higher the utility value.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience required with Windows desktop operating systems
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Experience with routers and firewalls
• Experience with Terminal Services & Citrix
• Understanding of the relationship between switches, hubs, patch panels, and connecting nodes to a network
• Understanding of DNS & DHCP services
• Working Knowledge of Firewall Technologies. Cisco & Fortinet preferred.
• Working knowledge of NAT and ACL’s.
• Working Knowledge of Wireless Technologies
• Ability to pay close attention to detail while performing technically detailed tasks
• Ability to deal effectively with stressful situations
• Ability and willingness to recognize when it is necessary to ask for technical expertise from others.
• Ability to provide accurate time estimates for how long a task will take
• Understands that the success of individuals is measured by the success of their teams
• Ability to quickly learn new technologies using self-study materials and intuition
• Ability to articulate technical information clearly and simply to non-technical people

Credentials and Experience:

• Two to four years’ hands-on experience in the IT Field
• Minimum 2 years’ experience – Cisco Switching, VLAN, Routing, Firewalling Support
• Minimum 2 years’ experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
• Minimum 2 years’ experience supporting Windows Server Operating Systems
• Has at least one certification. The following certifications are preferred: MCP, CCNA/CCDA Network+
• Solid dependable engineer, follows directions and maximizes billing opportunities
• Consistently receives good client feedback

• Escalations from Tier 1 for client support
• Onsite support for client issues/requests
• Documentation of client environments
• Backup maintenance
• Configuration & troubleshooting of end users connecting to Exchange & Exchange Online
• Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, & hard drives.
• Troubleshooting and maintaining Windows Server & Active Directory
• Configure file, print, and remote access services
• Administration, including add/remove users and groups, configuring file permissions, checking event logs, configuring, and restoring from backup
• Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases.
• Log and track client issues and resolutions in ticketing system in real-time, ensuring documentation is detailed for future reference.
• Create and Troubleshoot VMware virtual servers.