System Engineer

at  Wipro Limited

JOB DESCRIPTION

Cloud Engineer (L3)
Position Description

The Role:

• Provide 24 x 5 round the clock support to Commodity Insights business partners.
• Management of major incidents via conference call, email and instant messaging systems.
• Dealing with escalations in a timely manner to ensure issue is resolved to business partner’s expectations.
• Resolving logged IT incidents in order to restore service as quickly as possible using technical knowledge. Escalation of tickets to other technical teams as required
• Responding to logged service requests, account administration, software installations and general application and server administration.
• Composing technical knowledge base documents to be used within the team
• Working with external vendors to resolve service-related incidents
• Server maintenance, monitoring, health checks, restarts, and BAU operational work

Technical Skills:

• Advanced knowledge in AWS design and best practices
• Strong Implementation/troubleshooting experience in AWS EC2 systems and serverless components such as ECS, Lambda, Redis, RDS, IAM, ELB and CloudFront.
• Hands on experience in Docker / Containerization and fargate for IaaS.
• Advanced knowledge of best practices in boarder perimeter protection
• Planning, design and development of an application on Cloud
• Familiar with ticket management systems (ServiceNow preferred)
• Advanced Windows/Linux OS including Active Directory and their operational configuration in AWS
• Advanced knowledge of Networking (TCP/IP, DNS, NAT)
• Advanced knowledge in Webservers ? IIS, Apache & Tomcat.
• Advanced Knowledge in azure cloud services.

Other

• G50 Singapore Govt clearance required.
• Well-developed English verbal and written communication skills.
• Candidate must be self-sufficient, driven, energetic with passion for technology, provide excellent customer support service, and have patience to work with technology teams with different levels of technical knowledge
• Able to operate under pressure and in time sensitive support environments.
• Degree level in an IT related field preferred
• Architect level AWS certification and a desire to continually advance both knowledge and skills.

Amazon Web Services - AWS
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity

• Provide 24 x 5 round the clock support to Commodity Insights business partners.
• Management of major incidents via conference call, email and instant messaging systems.
• Dealing with escalations in a timely manner to ensure issue is resolved to business partner’s expectations.
• Resolving logged IT incidents in order to restore service as quickly as possible using technical knowledge. Escalation of tickets to other technical teams as required
• Responding to logged service requests, account administration, software installations and general application and server administration.
• Composing technical knowledge base documents to be used within the team
• Working with external vendors to resolve service-related incidents
• Server maintenance, monitoring, health checks, restarts, and BAU operational wor