System & Process Specialist (m/f/d)

at  ITech Consult

PROJECT:

For our customer a big pharmaceutical company in Basel we are looking for System & Process Specialist (m/f/d).

THE PERFECT CANDIDATE:

The perfect candidate will have SAP experience and strong collaboration and problem solving skills. He/she is courageous, inclusive, and a servant contributor with a people focus, who delivers on the PTDS strategy. It’s important to have a strong understanding of E2E supply chain management and systems, with a key focus on warehouse, transportation management and logistics. For this role we are looking for a candidate who acts as a role model with an exemplary mindset of continuous improvement and global thinking. The perfect candidate needs to be able to act as an ARCHITECT and CATALYST in the distribution organization. Take smart risks by approaching work differently, and streamlining/ stopping non-value adding work.

• Provide technical support and act as a support function to coordinate system, interface or transmission related issues in day-to-day distribution and logistics operations and provide training to the users
• Participate in global projects that aim to improve the overall supply-chain management functions and performance (project support, UAT, system monitoring and housekeeping)
• Provide support and advanced knowledge for specific and clinical distribution related projects
• Performs / manages / facilitates / coordinates different system testing, user acceptance and regression tests for new or changed functionalities in Roche systems and/or respective interfaces.
• Responsible for the „operationalization“ of new projects (incl. documentation and training of teams)
• Drives for best practises, standardization and optimization of distribution processes across PTDS, with a focus on lead time, ensuring supply chain and inventory optimization for a scope of 500+ clinical studies and CHF 900 Mio in inventory
• Maintain compliant functionality (e.g. GxP and custom requirements properly reflected in the system configuration) and process standards between Roche system (e.g. SAP) and the warehouse or transport management system of external logistics service providers
• Supports the system & process chapter strategy in line with the overall distribution strategy, responsible for system and process strategy execution
• Manages interface monitoring and issue management (for both, internal & external partners)
• Responsible for daily operational business continuity (following ITSM standards)
• Identify and drive root cause analysis and process and performance improvements
• Acts as the main contact for IT partners and teams (e.g. second level support functions) and follow-up on corrective or preventive actions
• Manages overall access and role management
• Acts as robotics process automation owner
• Responsible for managing advance analytics and reporting capabilities
• Fosters a learning and collaboration culture within and across the chapters
• Acts as a coach and consultant for the distribution organization to support effective issue resolution and cascading of information to stakeholders, manages escalations