System Solution Ops Analyst

at  CDW

The Operations Analyst provides high-level analysis for various areas of the organization. This role conducts research, establishes and maintains department standardized reporting methods, and prepares statistical/measurements to examine financial and transitional trends/needs. The Analyst reviews operating systems, processes and procedures and makes recommendations to establish efficiency improvements throughout the organization.

Key Areas of Responsibility

• Develop management reporting, metrics, and analysis as part of the decision making process.
• Recognize trends and report on anomalies/variations.
• Ensure the integrity of the information prepared and distribution to the department.

Evaluate data gathered and develop solutions or alternative methods of reporting.

• Conduct high-level, complex analyses; compile and interpret statistical, demographic and performance target data; analyze business process and workflow and recommend improvements and enhancements.
• Reconcile, analyze and investigate the Profit and Loss Statements to ensure data accuracy and accurate representation of the services organization.
• Maintain and distribute Negative GP Report, Attach Rates, Daily Goal, Penetration, Headcount, and various other sales figures on a daily, weekly, monthly basis.
• Assist in monthly close activities.
• Prepare invoices, reports, financial statements and other documents as needed, including expense reports and other informative financial reports.
• Monitor T&E budget to ensure compliance.
• Prepares expenditure forecasts and revenue projections for assigned departmental areas; manages the budget and expenditure process; monitors revenue.

Responsibilities

• Analyze business and user needs, document requirements, and revise existing system logic difficulties as necessary to improve processes and procedures.
• Assist in maintaining and improving Services systems including Cognos, Intranet Showcase, Oasis, SPS and Change point and other systems as they arise.
• Follow-up on prior observations/recommendations on quarterly basis to ensure that recommendations are implemented or if revisions are needed.
• Document findings of study and prepare recommendations for implementation of new systems, procedures, for efficiency improvements.
• Review forms and reports, and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
• Investigate, modify and streamline current procedures and processes, consolidating overlapping projects, processes and practices.
• Assist in generating Standard Operating procedures throughout department.
• Coordinate business process improvement, technology and information systems improvements.
• Act as point of contact for management requesting new reports, enhancements to existing reports, and advice on best practices in report development.
• Collaborate cross-functionally to complete projects as required.
• Participate in the annual planning process.
• Provide ad hoc analysis as required.
• Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.
• Maintain general knowledge of departmental goals, standards, policies and procedures, which may include some familiarity of other departments within the company to provide accurate direction on future projects.
• Serve as project manager for special, ongoing or ad hoc projects.
• Provide project management skills to consolidate various needs throughout the services organizations to best utilize resources and have one main point of contact.

Minimum Qualifications

• Bachelor’s degree or equivalent experience
• 4 years business analysis experience

Other Required Qualifications

• Proficient in Microsoft Office applications with Advanced Excel skills.
• Strong analytical skills with a firm understanding of financial concepts and ability to apply them in business analysis situations.
• Excellent verbal and written communication skills with the ability to effectively interact and present to all stakeholders.
• Demonstrated ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Strong creative problem solving skills.
• Aptitude to learn new operations, policies, procedures, accounting and budgeting systems and put them into practical use.
• History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
• Strong organizational and time management skills.

Preferred Qualifications

• Knowledgeable in Oasis, SPS, Changepoint, AS400, and other CDW based programs.

• Analyze business and user needs, document requirements, and revise existing system logic difficulties as necessary to improve processes and procedures.
• Assist in maintaining and improving Services systems including Cognos, Intranet Showcase, Oasis, SPS and Change point and other systems as they arise.
• Follow-up on prior observations/recommendations on quarterly basis to ensure that recommendations are implemented or if revisions are needed.
• Document findings of study and prepare recommendations for implementation of new systems, procedures, for efficiency improvements.
• Review forms and reports, and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
• Investigate, modify and streamline current procedures and processes, consolidating overlapping projects, processes and practices.
• Assist in generating Standard Operating procedures throughout department.
• Coordinate business process improvement, technology and information systems improvements.
• Act as point of contact for management requesting new reports, enhancements to existing reports, and advice on best practices in report development.
• Collaborate cross-functionally to complete projects as required.
• Participate in the annual planning process.
• Provide ad hoc analysis as required.
• Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.
• Maintain general knowledge of departmental goals, standards, policies and procedures, which may include some familiarity of other departments within the company to provide accurate direction on future projects.
• Serve as project manager for special, ongoing or ad hoc projects.
• Provide project management skills to consolidate various needs throughout the services organizations to best utilize resources and have one main point of contact