System Specialist Order Management & 4PL (m/f/d)

at  Hellmann Worldwide Logistics

Do you want to work in a fast-paced, highly dynamic and diverse environment? Are agile working methods, challenging projects and individual creative freedom your thing? Do you enjoy working in interdisciplinary, self-organized teams? Then you’ve come to the right place, because we are passionate about promoting cutting-edge technologies!
We are seeking a highly ambitious and technically skilled System Specialist (m/f/d) to oversee and manage our newly acquired external SaaS system for 3PL order management and 4PL Control Tower operations in Air and Seafreight. As we venture into this new business model, the System Specialist will play a crucial role in managing the relationship with the vendor, prioritizing change requests, configuring the system, training customers and users, providing 2nd-level support, and driving the system’s ramp-up phase to full operational capability.
We invite you to make an impact, to work as a team with us and to develop yourself further: Impact, Team and Development – our three core IT & Digital motives. Apply now and join our team!

• Drive the system’s ramp-up phase , onboard the first customers globally while ensuring a smooth transition to the new business model and capabilities.
• Configure and maintain the external system to meet the company’s operational needs and standards. Be the driver for system standardization across various customer businesses.
• Serve as the point of contact for system-related queries, providing timely and effective 2nd-level support.
• Manage system updates and maintenance schedules to ensure minimal disruption to operations.
• Evaluate, prioritize, test and rollout change requests for the external system.
• Conduct comprehensive training sessions for both customers and internal users to ensure proficient system use.
• Collaborate with cross-functional teams to integrate the system with existing company master data, processes, and workflows.