System Specialist (Service Operation)

at  ERP21 PTE LTD

REQUIREMENTS

• Minimum 7 years of experience in Virtual Servers (VM & HyperV) and Enterprise level IT Infrastructure Management.
• Minimum 3 years of experience in Microsoft Services with M365, Azure AD, SSO, MFA, and Cloud Computing (Azure & AWS).
• Strong knowledge and experience working with M365 Applications, Azure Active Directory, Power Automate, Server hosted in Azure, Veeam Backup configuration and Virtualization (VMware & HyperV).
• Knowledge and hands-on experience with Virtualization and Hypervisors is a MUST .
• Must have experience in managing and implementing large scale projects.
• Experience with installing and implementing VMware ESXi host, NSX, vCenter, setting up V-Motion, HA, DRS, SRM & VMware horizon.
• Knowledge in scripting for Windows Server OS (Powershell), Linux OS (Bash) in a virtual environment.
• Knowledge in System Architecture is a plus.
• Able to install Windows Servers and has good troubleshooting skills for Wintel systems, knowledge in hardening and securing of Wintel systems.
• Proficient and Subject Matter Expertise in various Operating Systems’ technologies such as RHEL, Windows Server with AD, GPO, DNS, DHCP and High Availability (Failover cluster).
• Advanced level of Administration of Working knowledge in SAN environment and storage space management from systems side.
• Certified Microsoft Azure Solutions.
• Knowledge in network concept would be an advantage.
• Knowledge in Cloud technologies below will be an advantage:
  o Hands-on experience working on AWS.
  o Hands-on experience with configuration management systems such as Terraform and Ansible.

o Hands-on experience with production deployments such as Kubernetes and automating provisioning with IaC best practices.

• Excellent written and verbal communication skills to convey technical ideas to both technical and non-technical audiences and contribute within a team environment.
• Independent and results-oriented.

ROLE OVERVIEW

The Systems Specialist is responsible for providing SME(Subject Matter Expert) support, which includes planning, installation and administration of organization’s technology systems and infrastructure.
The System Specialist needs to collaborate with other IT professionals, stakeholders, and end-users to ensure the technology environment meets the needs of the organization.
The SME will play a critical role in providing consultation, configuring and optimizing various hardware and software components (on-premise Infra & Cloud Infra) to support the organization’s business operations.

RESPONSIBILITIES

• Provide technical consultation on migration or new implementation of Enterprise Systems.
• Manage or participate in new setup or upgrade of system infrastructure projects (both on-premise & cloud).
• Identify existing infrastructure best suited for on-premise & Cloud Infra.
• Develop and execute system migration plan for on-premise to Cloud (Public / Private Cloud).
• Define the Infrastructure build and operational standards for the infrastructure team
• Improve automation, and enhance monitoring, fault-tolerance, and scalability.
• Engage in major Incident Management calls which require the expertise from SMEs.
• Drive the team for Root Cause Analysis and problem management functions.Proficiency in understanding complex systems, anticipating problems, and identifying risk mitigation strategies will be crucial for the success in this position.