System Support Assistant

at  Generator x Freehand Hotels

SYSTEMS SUPPORT ASSISTANT - OVERVIEW

We need an exceptional and passionate Systems Support Assistant to join our IT team based out of our London HQ. If you have a genuine desire to be part of something big then your journey should start here.

NUTS AND BOLTS OF THE JOB

• Manage user maintenance in our MEWS and integrated software platforms, such as Pxier.
• Handle documentation and configuration tasks within MEWS and Pxier.
• Conduct routine evaluations and streamline system configurations for optimal performance.
• Coordinate online training for new employees and provide ongoing software support.
• Oversee MEWS case management, ensuring timely resolution of support tickets.
• Provide global support to hotels for PMS-related front desk operations.
• Collaborate on development projects for MEWS and Pxier, including beta and pilot testing.
• Analyze work processes and develop SOPs for front office operations.
• Ensure quality in operational processes and support local teams.
• Generate and distribute reports as needed.
• Assist with distribution and rate loading tasks.
  Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

YOUR ROCK STAR EXPERIENCE

• Bonus points if your experience in working in operational hotel departments such as Front Office/ Reservations.

Please refer the Job description for details