System Support Technician III - IT-24-165

at  Aviso Wealth

AVISO:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

THE OPPORTUNITY:

We’re looking for a System Support Technician III to join our IT team.
Reporting to the Director, IT End User Services the System Support Technician III is responsible for providing senior technical support to internal and external users by responding to requests for assistance, troubleshooting issues, and providing solutions.

WHO YOU ARE:

• Service – You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients’ needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
• Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
• Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization

YOUR EXPERIENCE AND SKILLS:

• Completion of a post-secondary certificate or diploma in IT or equivalent experience
• Minimum 8 years’ experience providing technical support in an enterprise environment
• Experience in Level III support and working with executives
• Experience mentoring and training team members
• Experience with investment industry data systems such as Dataphile or Univeris would be considered an asset
• Thorough knowledge of current business hardware and software technologies
• Proficient in all versions of Microsoft desktop and server operating systems
• Excellent troubleshooting skills in an enterprise computing environment
• Highly self-motivated and results oriented
• Outgoing and dynamic with the ability to quickly establish rapport with others across all levels of the organization
• Excellent customer service skills and has a sense of pride in establishing and maintaining client relations and resolving crisis situations quickly
• Fluent communication skills in English are required and bilingual skills in French are an asset
• Available for 24/7 On-Call support on a rotation basis
• Available to work during Business hours of 8 am ET to 8 pm ET Mondays to Fridays
• Available to work Onsite in one of our corporate offices on a rotation basis

COMPANY OVERVIEW:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with over $125 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors.
A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Please refer the Job description for details