Systems Administrator/Desktop Support Lead

at  Ocient

Job Title: Systems Administrator/Desktop Support Lead
Location: Chicago, IL (Must be Chicago based, 10 to 20% onsite work required)
Hiring Manager: Technical Operations Manager

Estimated salary range: $125,000 to $145,000

• The salary offered for this position will be based on a candidate’s experience and skill demonstrated during interviews and other evaluations

POSITION OVERVIEW

Ocient is seeking a Systems Administrator/Desktop Support Lead to join a small but growing team who are passionate about helping our company grow. If you want to make an impact while working with a broad range of technologies and highly skilled co-workers, then we are excited for you to apply. You’ll be an important contributor with the opportunity to help Ocient grow.

QUALIFICATIONS:

• 6+ years of experience provisioning and supporting end user software devices
• 6+ years of MacOS and Windows experience; we are primarily a MacOS environment
• 6+ years System Administration experience with at least one of the following Azure AD, M365, Atlassian, identity management, GCP, AWS, or Azure
• Proven ability to be effectively efficient and produce results
• Proven strong communication and documentation skills
• Proven history of identifying and championing projects
• The ability to quickly learn new technology
• Willing to be part of an on-call rotation
• Candidates must be local to the Greater Chicago Area as 10 to 20% of work will be conducted onsite.

IDEAL QUALIFICATIONS:

• 4+ years of MDM experience (Jamf and InTune)
• 4+ years of Microsoft365 administration
• 4+ years of identity management experience (i.e Okta)
• 4+ years of cloud administration (i.e. AWS, Azure, or GCP)
• Understanding of networking
• Experience in scripting languages such as Bash, Powershell, or Python

RESPONSIBILITIES:

• Ensure all processes used by the Help Desk are thoroughly documented, audited, maintained, and followed in line with Ocient’s goals and compliance requirements. Manage End User Windows and macOS laptops, and enterprise software such as email, file sharing, and productivity tools
• Work with the Security Team to ensure a secure environment for enterprise users and applications
• Manage end user computing / help desk including MacOS/Jamf and Windows/InTune
• Administer productivity software including Office 365 including email, Sharepoint, Confluence, Jira, Slack, Zoom, etc.
• Provide front-line primary technical support to end-users involving various technical issues including access, hardware, software, and peripherals
• Respond to, document, and resolve all service requests fielded via ticketing system, email or direct engagement within OKTA
• Diagnose, evaluate, and resolve complex issues in a high pressure, high visibility environment and when necessary, escalate and engage appropriate teams to drive to resolution
• Perform root cause analysis, develop analytics to identify typical problems and patterns, develop procedures and controls for problem prevention
• Support multiple platforms including Desktops, Laptops, Mobile Devices, and Tablets onsite and remotely
• Perform remote and on-site troubleshooting through efficient troubleshooting methodology
• Test and deploy hardware and software solutions as part of new deployments, break-fix issues, and move-add-change
• Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions
• Manage identity and access management via Okta and Azure AD
• Administer identity management (Okta) including user provisioning/deprovisioning
• Oversee Ocient’s multiple public cloud accounts
• Administer and support cloud environments including AWS, Azure, and GCP
• Design and implement continuous updates to Ocient’s operational processes in an effort to continually improve daily tech efficiency
• Provide effective reporting to peers and management on KPIs, key objectives, and measures
• Provide technical guidance and information to end-users
• Identify and create knowledge base content for the Help Centers through end-user inquiries
• Work with vendors to help with both hardware and software purchasing
• Mentor Systems Admin/Desktop Support I & II
• Manage individual contributors