Systems Administrator (Expert)

at  BAE Systems

JOB DESCRIPTION

BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of Defense, the government, federal law enforcement officials, and troops deployed around the world.
At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed. We are all about trust, camaraderie and a shared ambition to lead the world in defense technologies and national security services. We offer flexible work environment to support the balance in your life and keep you performing at your best. Be a part of a company that is part of the community; driven to improve our future and protect our freedom.
We are looking for experienced Systems Administrators to join our technology-based program supporting a key government customer. This program will deliver engineering services for network infrastructure as well as sophisticated enterprise computing infrastructure including end-point devices, data center hosted servers, multi-Cloud services as well as virtualized applications, and storage systems. Enterprise Computing Engineering services include modern application technology including containerized solutions with orchestrated workflow that function both on customer premise, and via remote Cloud services. Network infrastructure engineering services are comprised of core infrastructure, voice and video engineering, field engineering, application management and development for networks, network analytics, firewalls, network access controls and bandwidth service delivery. This is a fast paced, challenging, and career rewarding experience to recruit and develop provide top talent and solutions on one of the most complex and high profile programs within the government.

Responsibilities

• Troubleshooting workstations and desktop applications
• Provide Tier I & II problem identification, diagnosis, and resolution or escalates to Engineering team.
• Ensure the performance of the systems and add new users to the system.
• Answer questions or resolve computer problems for clients via telephone or using tools to gain remote access.
• May provide assistance concerning the use of computer hardware, software, printers, installation, electronic mail, digital senders, and operating systems.
• Provide support for implementation, troubleshooting, and maintenance of IT systems.
• Provide support IT systems including:
• Day-to-day operations
• Monitoring and problem resolution for all to the client problems.
• Provide support for communication of status to management and internal customers
• Coordinates and implements security measures to safeguard computer databases.
• Responsible for operations related to systems management software.
• Travel to non-warzone areas up to 30% of the time is required.

REQUIRED EDUCATION, EXPERIENCE, & SKILLS

We are actively seeking candidates with a minimum of 11 years’ experience, and a range of skill levels from basic to advanced. Bachelor’s or Master’s Degree are preferred in one or more of the disciplines described below where specific skills may include the followin…

• CST Phone Support
• Data Transfer Officer
• Addressing trouble tickets in a timely fashion
• Creating request for support (ESMT) from internal/external service providers
• Workstation builds and labeling
• Support assess management tracking of inventory
• Account authorization process
• Account renames and username changes
• Account creation
• Unlocking users accounts
• Account disablement
• Delivery of IC PKI Certification users
• IC PKI Certification creation problems
• Training new users
• Documenting problems and troubleshooting efforts in ticket processing database
• Provide Close Support problem identification, diagnosis and resolution, or escalate to Tier II onsite troubleshooting, customer problem investigation, and technical assistance to computer system users.
• Answer questions or resolve computer problems for clients via telephone or using tools to gain remote access for issues the Helpdesk is unable to resolve.
• Provide assistance concerning the use of computer hardware, software, printers, installation, word-processing, electronic mail, and operating systems.
• Provide support for implementation, troubleshooting, and maintenance of IT systems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client problems.
• Coordinate and implement security measures to safeguard computer databases.
• Responsible for delivering and setting up site hardware.
• Responsible for troubleshooting logon problems, printers. Outlook/Exchange email problems, Web browsing/internet Explorer issue, Network and workstation connectivity, SharePoint, Lotus Notes and Microsoft Office products.
• Creation of system documentation, standard operating procedures, and system guides.
• Working knowledge of Active Directory, Microsoft Office, Microsoft Outlook, SharePoint, and Windows 10.
• Familiarity with Microsoft Windows desktop operating system build processes and tools.
• Troubleshoot workstations, office applications, printers, and digital senders
• Effective verbal and written communications
• Troubleshooting skills
• Office applications
• Workstation
• Printers
• Hardware
• Accounts
• Scanners

PREFERRED EDUCATION, EXPERIENCE, & SKILLS

• Extensive experience or training related to a particular skill, language, system, or technology.
• Capable of not only delivering a capability tied to that skill, but passing their knowledge on to others.
• Requires a minimum of six (6) years of experience specific to the skill.

• Troubleshooting workstations and desktop applications
• Provide Tier I & II problem identification, diagnosis, and resolution or escalates to Engineering team.
• Ensure the performance of the systems and add new users to the system.
• Answer questions or resolve computer problems for clients via telephone or using tools to gain remote access.
• May provide assistance concerning the use of computer hardware, software, printers, installation, electronic mail, digital senders, and operating systems.
• Provide support for implementation, troubleshooting, and maintenance of IT systems.
• Provide support IT systems including:
• Day-to-day operations
• Monitoring and problem resolution for all to the client problems.
• Provide support for communication of status to management and internal customers
• Coordinates and implements security measures to safeguard computer databases.
• Responsible for operations related to systems management software.
• Travel to non-warzone areas up to 30% of the time is required