Systems Administrator

at  Great Plains Tribal Leaders Health Board Inc

JOB SUMMARY:

The Systems Administrator is responsible for the maintenance and updating of all IT functions for Great Plains Tribal Leaders Health Board at Oyate Health Center.

REQUIREMENTS

• Participates in Core Connections training and applies GPTLHB Core Connections concepts and practices in their work.
• Knowledge of information and technology, principles and practices.
• Knowledge and understanding of network infrastructure and network hardware.
• Knowledge of computer software programs such as WordPerfect, Excel or Lotus, Windows XP, Vista, 7, 8, and Server 2008, 1012 and 2016, Microsoft Office, Microsoft Exchange, Microsoft Outlook, Windows Active Directory and Group Policies, Hyper-V, Cisco and HP switches, Sonic WALL and Fortinet firewalls, SPSS and VMware. Knowledgeable in maintaining and repairing IBM compatibles, HP LaserJet printers, and IBM laser printers.
• Knowledge of application transport and network infrastructure protocols.
• Knowledge of applicable data privacy practices and laws.
• Knowledge of hardware and software deployment principles.
• Knowledge of network security technology, principles and practices.
• Knowledge of VOIP phone systems.
• Knowledge of testing tools and procedures for voice and data circuits.
• Ability to think through problems and visualize solutions.
• Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.
• Ability to create accurate network diagrams and documentation for design and planning network communication systems.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Ability to work with all levels of staff within and outside of IT and outside the organization.
• Ability to work independently but comfortable working in a team environment.
• Ability to provide excellent customer service with tribal stakeholders, health board colleagues, program partners, service recipients, visitors and guests.
• Skill in design, implementation, troubleshooting, administration and security of network and virtual infrastructure.
• Ability to promote an alcohol-, tobacco- and drug-free lifestyle.
• Skill with computer programs (Microsoft Office, SPSS, EPI Info, ArcGIS) and other Internet technologies.
• Skill in hardware troubleshooting.
• Skill in problem solving.
• Skill in prioritizing and planning.
• Skill in interpersonal relations.
• Skill in oral and written communication.
• Exemplify excellent customer service with tribal stakeholders, health board colleagues, program partners, service recipients, visitors and guests.
• Foster a work environment of wellness, courtesy, friendliness, helpfulness and respect.
• Relate well and work collaboratively with coworkers and all levels of staff in a professional manner.
• Familiarity and/or experience working with American Indian populations and respect for and knowledge of traditional, cultural and spiritual practices of diverse American Indian communities, as well as an ability to work with other culturally and ethnically diverse populations.
• Consistently demonstrate respect for and acceptance of differing capabilities, cultures, gender, age, sexual orientation and/or personalities.
• Maintain and ensure organizational privacy and confidentiality.
• Must be able to handle crisis and tolerate stress professionally.
• Must be self-directed and take proactive initiative to assist others.
• Possess the ability to resolve issues with other departments and coworkers without direct supervision.
• Able to exercise flexibility to alter plans/routines when situations require and continue to perform without projecting stress/frustration that would adversely affect the work environment.
• Ability to maintain a flexible work schedule, including evenings, weekends and overnight or extended travel as necessary.
• Ability to effectively present information in one-on-one and small group situations to community members, consumers and other employees of the organization.
• Proficiency with computer programs (Word, Excel, PowerPoint) and other Internet technologies.
• Valid driver’s license must be kept current, and certificates, credentials or licenses must be kept current and consistent with regulations required by applicable federal, state and/or grant regulations.
• Ability to promote an alcohol-, tobacco- and drug-free lifestyle.
• Embrace modes of appearance and attire that reflect a professional presence.
• Adhere to GPTLHB policies and procedures.

EDUCATION/EXPERIENCE/CERTIFICATES/CREDENTIALS

• A Bachelor’s Degree in Information Technology related field of study and three (3) years of progressive information and technology experience; or an associate degree in Information Technology related field of study and (5) years of progressive information and technology experience.
• A minimum of two (2) years of experience working with various computer software programs such as WordPerfect, Excel or Lotus, Windows XP, Vista, 7, 8, and Server 2008, 1012 and 2016, Microsoft, Windows Active Directory and Group Policies, Hyper-V, Cisco and HP switches, Sonic WALL and Fortinet firewalls, SPSS and VMware.
• Must be knowledgeable in maintaining and repairing IBM compatibles, HP LaserJet printers, and IBM laser printers.
• Familiarity and/or experience working with American Indian populations preferred.
• Strong typing, written, and oral communication skills in addition to experience that demonstrates self-direction and strong thinking skills in relation to Project requirements.
• Possession of or ability to readily obtain a valid driver’s license issued by the State of South Dakota with a clean driving record.
• Must successfully pass a criminal and background check, and a pre-employment drug screen.

THE GPTLHB IS A TRIBAL ORGANIZATION WHICH FOLLOWS TRIBAL PREFERENCE LAWS. IT IS OUR POLICY TO GIVE PREFERENCE TO QUALIFIED INDIAN/TRIBAL CANDIDATES OVER QUALIFIED NON-NATIVE CANDIDATES IN HIRING DECISIONS, IF ALL OTHER QUALIFICATIONS ARE EQUAL.

Employment is contingent upon the outcome of all required criminal background checks.

• Setup, installation, configuration and maintenance of all servers residing at OHC. Maintenance done after hours to avoid downtime during business hours.
• Analyze and resolve problems associated with server hardware and applications software.
• Responsible for the development and maintenance of the Central Office Local Area Network and Microsoft Exchange Mail System.
• Install new user accounts, creates batch administration scripts, and run system backups and disaster recovery operations.
• Monitor IT event logs and troubleshoot as necessary.
• Maintain and restructure the active directory.
• Troubleshoot and perform repairs for OHC hardware and software problems.
• Performs software deployments, software patching, asset management, licensing compliance, computer security, support ticketing and reporting.
• Assist in the development, implementation and maintenance of the OHC website.
• Assist in any or all technical grants written by Great Plains Tribal Chairmen’s Health Board to determine technical needs and budget allocation.
• RPMS and HER patching and troubleshooting
• Install and set up any special networking needs required by OHC.
• Daily internal and off-site backups of all servers and data.
• Secure data stored on OHC servers.
• Setup and configuration of HP and Cisco switches
• Setup and maintenance of an active directory and any group policies to enforce security.
• Procurement of quotes for all programs’ networking, computer and printer needs.
• Setup of voicemail and phones for employees.
• Firewall setup and configuration.
• Video conferencing unit setup and upkeep.
• Setup of workstations for new staff members in a timely manner.
• Supervise IT interns.
• Generate ad hoc programming reports as deemed necessary by project needs.
• Participate in all phases, from planning to implementation, of network infrastructure solutions in support of current and future business requirements.
• Must comply with federal laws and regulations as required by the Health Insurance Portability and Accountability Act (HIPAA).
• Perform other duties as assigned.