Systems Analyst 2 - SOE & Image Management

at  Unisys

CERTIFICATIONS:

• ITIL Foundation (optional),
• Certification on Configuration Manager (Opt
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WHAT SUCCESS LOOKS LIKE IN THIS ROLE:

The Position will be a Subject Matter expert on Windows 10 Image build and operating System deployment methodologies. Hands-on experience in the creation & update / Refresh of gold images along with hardware evaluation/integration is required. Develop/update Task sequence and knowledge of various deployment methods. Proficient knowledge of software/patch deployments is required.

RESPONSIBILITIES AND ACCOUNTABILITIES:

• Deliver and lead a team in delivering Image Management services which includes creating customized Windows images from source, Windows 10/Windows 11 migration, tier 3 incident management
• Test of software packages created for distribution via SCCM 2012 R2 and SCCM 2016.
• Creation, further development and maintenance of SCCM task sequences for OS deployment
• Evaluation of new Windows 10 GPO’s
• Strong understanding of VDI infra and provisioning templates
• Represent the Image Management services for the specific account and act as a single point of contact (SPOC) for the customer, internal operations, and service delivery teams
• Coordinate critical customer issues as well as new release and change implementations.
• Update and maintain operations manual and contractual reports
• Identify areas of improvement in the account, propose and oversee implementation of CSIP’s
• Approve implementation of technical documentation
• Developing and testing Windows client Operating system master images (Windows 8.1/Windows 10 etc.) from the source as per customer requirements using tools such as MDT, SCCM, Windows ADK / LANDesk / Altiris when working as an individual contributor for small to medium-sized accounts
• Test and integrate device drivers for new hardware models if working as an individual contributor for small to medium-sized accounts.
• Interact with SDM’s and clients as required to gather end-to-end requirements of the build, document them, and get signed off.
• Conduct peer review / Quality assurance for builds or changes being carried out by peers.

YOU WILL BE SUCCESSFUL IN THIS ROLE IF YOU HAVE:

• NV1 Security Clearance is required .
• Must be an Australian Citizen
• Strong understanding of ITIL, specific to Change & Release management
• Ability and willingness to take direction from team Lead, SDM and Client Executives
• Ability to coach other members of team in their area of expertise
• Ability to communicate clearly with all team members and end-users
• Customer facing presentation and consulting skills
• Strong knowledge of Microsoft PowerShell