Systems Analyst

at  Fleetcor

Your role
What you’ll be doing
What we need
Corpay is currently looking to hire a seasoned IT Systems Analyst within our PayByPhone line of business based in Vancouver, Canada. In this role, you will support the team that develops major components that power our consumer apps and global platform, enabling over 17 million users to conveniently pay for parking. You will report directly to Corporate IT Manager and work within the Corporate IT team to support both PayByPhone Staff & Teams to ensure productivity, maximize collaboration and ensure security.
The range for this role is between $60K CAD - $77K CAD.
How We Work
As a Systems Analysts you will be expected to work in a hybrid environment reporting to the office located in Vancouver 3 days a week.

Corpay will set you up for success by providing:

• Company-issued equipment

Role and Responsibilities

The responsibilities of the role will include:

• Triage tickets and work with ticketing systems to manage employee requests within defined communication and resolution SLAs.
• Work closely with the Corporate IT team to solve problems that improve PayByPhone’s employee experience
• Provision and maintain workstations
• Partner with People & Culture to support onboarding and offboarding of employees
• Develop and manage a procedure to maintain technology assets, including licenses and hardware
• Collaborate with key stakeholders to document and improve current processes, continuously identifying gaps and opportunities for automation
• Diagnose issues with hardware, software, network, A/V boardrooms, printer, and SIP telephones
• Work with the Corporate IT team to optimize team internal processes and ensure productivity within the team
• Work with Security and Compliance teams to support and advance key initiatives

• Craft documentation, resource guides, tech specs, and training material

  Qualifications and skills

• 3-5 years’ experience in a similar role

• A passion for working with technology with the end-user experience in mind
• Administering and troubleshooting in mixed Windows & Mac environment
• Identifying pain points in processes and how these were overcome to reduce technical debt
• Hands-on experience leading an initiative from start to finish, ability to document and self-manage projects and work with others on larger initiatives.
• Ability to achieve goals while managing scope, time, quality, and risk

Technical / Hard Skills

• Experience with Windows and Mac systems, using modern deployment strategies and MDM device management solutions. Such as: AirWatch, Meraki, Mosyle, MDT/SCCM, Intune.
• Experience with Atlassian suite of tools, Jira and Confluence. Administrative knowledge would be an asset.
• Experience with Windows Server and Active Directory configuring accounts, groups and managing access.
• Experience supporting users with cloud-based SaaS and SSO tools. Such as: OneLogin, Okta, Microsoft 365 Suite, G-Suite.
• Experience working with and configuring various SSO technologies on an IDP level (SAML, JIT, SCIM)
• Experience administrating hybrid Microsoft 365 environments including Azure AD, Exchange Online
• Experience setting up and migrating devices into Microsoft Intune and Apple Deployment programs.
• Knowledge of linux based servers, programming or scripting would be an asset

About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay’s Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV’s from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

• Triage tickets and work with ticketing systems to manage employee requests within defined communication and resolution SLAs.
• Work closely with the Corporate IT team to solve problems that improve PayByPhone’s employee experience
• Provision and maintain workstations
• Partner with People & Culture to support onboarding and offboarding of employees
• Develop and manage a procedure to maintain technology assets, including licenses and hardware
• Collaborate with key stakeholders to document and improve current processes, continuously identifying gaps and opportunities for automation
• Diagnose issues with hardware, software, network, A/V boardrooms, printer, and SIP telephones
• Work with the Corporate IT team to optimize team internal processes and ensure productivity within the team
• Work with Security and Compliance teams to support and advance key initiatives
• Craft documentation, resource guides, tech specs, and training materia