Systems Analyst

at  Harrison County Sheriffs Office

POSITION DESCRIPTION

Responsible for network and data integrity of all information stored on the Department’s servers. Managing multiple complex systems, planning, organizing, monitoring, and supporting server operations. Performs Network Administration as needed daily. Works closely with Desktop Support staff and members of ITC to ensure the maximum uptime for the Sheriff’s Office data center. Coordinates and resolves technical issues and works with vendors for server hardware and/or services. Has frequent access to confidential information. Works overtime and participates in an on-call roster as needed.

REQUIREMENTS

• High School Diploma or G.E.D.
• 3 years of Microsoft AD/Exchange OR
• o 1 year of Office 365 Support
• 7 years of IT support

KNOWLEDGE OF:

• IT Support
• Active Directory
• Microsoft 365
• PowerShell
• Folder Access/permissions
• Database: SQL, Access, Oracle

SKILLED IN:

• Proficient with report writing skills and communicating effectively.
• Strong communication – both written and verbal.
• Excellent written communication with proper grammar, spelling, and punctuation.
• Highly organized and able to compile data for record-keeping purposes.
• Maintain accurate electronic documentation of daily records.
• Excellent time management skills and effective prioritization and scheduling of multiple tasks/initiatives.
• Detail-oriented, self-motivated, and results-oriented.
• Highly proficient in using Microsoft Office Suite ( Word, Excel, Outlook ) and Adobe with the ability to learn new software and become proficient shortly after training.
• Above-average written and verbal communication.
• Interpersonal skills and conflict resolution.
• Use standard word processing and related computer software packages.
• Strong problem-solving and organizational skills.
• Attention to detail, accuracy, and data integrity.

• Train users on how to utilize their computer systems appropriately.
• Writing instruction manuals for systems.
• Consulting with managers/supervisors and staff to determine what role the systems play in the agency’s business model.
• Testing the systems regularly to ensure quality and function.
• Preparing costs and benefits analysis on systems.
• Brainstorming new ways to add more functionality to systems.
• Choosing and configuring the hardware and software of a system. Implement & maintain cloud systems (Microsoft Azure or AWS cloud services).
• Administer the Office365 account structure and creation/maintenance of O365 accounts.
• Assist in the administration of the HCSO Domain infrastructure and maintenance.
• Assist in webserver/database server administration.
• Perform additional duties as required by a supervisor.
  This job summary is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Supervisors may, at their discretion, assign or reassign duties and responsibilities to this job at any time.