Systems and Services Administrator

at  DevelopmentWA

We are DevelopmentWA - Western Australia’s land development agency, working on industrial, commercial, and residential projects. Our work is diverse and state-wide, developing land for sustainable communities, prosperous industries and resilient regions.
Our portfolio includes the development and management of some of WA’s most iconic residential, commercial and industrial projects both within the metropolitan area, and regional areas of our state. Projects including Elizabeth Quay, Alkimos, Ocean Reef Marina the Australian Marine Complex, Subi East and Broome.
We are committed to innovation and sustainability across all of our operations, including a plan to transition to net zero ‘scope 1 and 2’ emissions by 2025.
At DevelopmentWA our vision is “Shaping our State’s Future”, and that’s exactly what you’ll be doing by joining the team at DevelopmentWA.
To learn more about our company, or to view the current projects we are working on, visit www.developmentwa.com.au

ROLE SUMMARY:

This role offers customer-centric support to DevelopmentWA’s workforce, focusing on computer infrastructure, software, communication systems, and information systems. Responsibilities include resolving incidents, working closely with the ICT Customer Support Officers, and following direction from key personnel like the Systems Analyst and the Systems and Services Manager.

RESPONSIBILITIES AND ACCOUNTABILITIES:

• Provide first-line support for staff and contractors using DevelopmentWA ICT infrastructure.
• Offer second-line support for fault rectification and problem management with desktop and information system issues.
• Assist in evaluating, planning, executing, and testing desktop hardware or software upgrades.
• Conduct routine auditing, monitoring, and testing to maintain system performance.
• Monitor and maintain version and licensing compliance of information system and software.
• Gather and report system statistics.
• Assist in the administration of security controls.
• Aid in developing, refining, and documenting knowledge, processes, and procedures.
• Provide coverage as part of the ICT team to ensure effective system integration and implementation.

To be successful in this role, you will have the following skills, experience and attributes:

• Proven ICT customer support experience with strong knowledge of Windows operating systems, desktop software and hardware, and SOE deployments.
• Experience in administering core business systems or ERP solutions.
• Excellent written and verbal communication skills, able to engage effectively with diverse individuals.
• Proactive problem-solving skills and a commitment to high-quality customer service.
• Strong interpersonal skills, including a focus on customer satisfaction