Systems Configuration DOH7972

at  State of Washington Dept of Health

REQUIRED QUALIFICATIONS AND EXPERIENCE:

Your experience must have been gained from full-time equivalent professional work and may have been gained concurrently.

• Education, Training, and/or Experience in one or more of the following IT disciplines: Systems development, Application System Administration, Configuration Management, Systems/Server Management, Data Administration, Content Management System Administration as defined in options below:
• Option 1: Eight or more years of experience
• Option 2: Associate’s degree + six (6) or more years of experience
• Option 3: Bachelor’s degree + four (4) years of experience
• Experience performing the following functions:
• Implementing, managing, or configuring Commercial off the Shelf web-based applications.
• Creating various technical documents such as system diagrams, test cases, and user manuals.
• Explaining complex technical matters in simple terms for different audiences.
• Configuration/change management and data analysis.

Preferred Skills and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Two (2) years of experience establishing and maintaining CRM or SalesForce standards and best practices for an organization, involving collaboration with various stakeholder groups.
• Experience in Customer Relationship Management (CRM) systems.

Our ideal applicant will demonstrate the following competencies:

• You’re the kind of person who gets things done.
• Your strength lies in your ability to contribute meaningfully, drawing on your technical expertise and collaborative spirit to achieve shared goals.
• Problem-solving isn’t just a task for you; it’s an opportunity to innovate with fresh solutions.
• Whether you’re communicating with teammates or engaging with diverse audiences, your approach is always clear and effective.
• You value cultural sensitivity and excel in delivering top-tier customer service.
• Your adaptability and interpersonal skills make you a valuable asset in any scenario.
• Leadership comes naturally to you, inspiring others to step up and act.
• Building relationships and aligning efforts with organizational goals are second nature to you.
• With your professional competence and strategic mindset, you’re primed to make a significant impact from day one.

• System Configuration and Administration:
• Independently configure and maintain SalesForce platform and ILRS system.
• Modify validation rules, workflows, and security settings.
• Automate business processes and deploy new releases.
• Provide user support, data management, and troubleshoot IT issues.
• Develop documentation and policies for system development.
• SalesForce Leadership and Support:
• Collaborate on governance plans and information architecture.
• Encourage user adoption and provide training and mentoring.
• Technical Leadership:
• Implement system upgrades.
• Ensure system availability and integration with new technologies.
• Research and recommend products for acquisition.
• Quality Assurance:
• Lead testing requirements gathering and develop test plans.
• Analyze system requirements and track testing results.
• Maintain automated test scripts and assist in troubleshooting