Systems Deployment / Customer Service Engineer

at  Collins Aerospace

PREFERRED QUALIFICATIONS:

• Microsoft MCSE
• Experience with MS SQL
• Exposure to Cloud providers such as AWS
• Exposure to Telco or Service Provider environments

PREFERRED SKILLS/ EXPERIENCE:

• Experience within an Airport environment
• Exposure to Airport systems – CUPPS and CUSS

COLLINS AEROSPACE CONNECTED AVIATION SOLUTIONS (CAS) BUSINESS UNIT IS CURRENTLY SEEKING A CUSTOMER SERVICE ENGINEER TO JOIN OUR TEAM IN THE UK. THIS ROLE WILL BE BASED AT OUR LONDON HEATHROW AIRPORT OFFICE (LHR).

The successful candidate will be part of a system deployment team with their main responsibilities revolving around deployment of software applications at airports but also providing support and installation for hardware.
Providing the day-to-day support of the service along with new solutions, and troubleshooting, this role works closely with other deployment engineers and IT support staff to ensure timely roll outs and the wellbeing of other EMEA infrastructure.

THE CUSTOMER SERVICE ENGINEER WILL BE PRIMARILY RESPONSIBLE FOR:-

• Monitoring of systems and implementing required configurations to ensure availability, reliability, adherence to security standards, and optimal system performance
• Identifying and troubleshooting hardware and software technical problems.
• Plan, design, and implement necessary configurations to bespoke software
• Monitoring of systems and implementing required configurations to ensure availability, reliability, adherence to security standards, and optimal system performance
• Airport deployments of CUPPS, CUSS, Self Service Bag Drop, AODB / RMS, BRS, Baggage Message systems, Passenger validation and verification systems, eGates
• Technical support of bespoke applications and offerings of the Collins brand
• Assessment and execution of broadly defined technical tasks that require the use of independence, judgement and creativity
• On call third level support of Collins products either on site or remotely
• Physical server builds
• Develop required documentation for system configuration, and support procedure