Systems Engineer / Infrastructure Analyst

at  Canada Cartage

WHY YOU’LL LOVE CANADA CARTAGE

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.
We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

POSITION SUMMARY

The Systems Engineer provides effective and timely operational and technical support to end-users concerning system applications, hardware and software. This includes receiving, prioritizing, documenting and actively resolving incidents and problems, and escalating where necessary. You will ensure the stability, integrity and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting and optimizing all networked software and associated operating systems.

ALONG WITH THE FOLLOWING SKILLS & COMPETENCIES:

• Strong and detailed organization and time management skills
• Ability to be creative in the pursuit of technical solutions
• Excellent verbal and written communication skills
• Working experience and strong technical knowledge in a multi-site networking environments both on premise and cloud services
• Working experience with networks, windows server environments, virtual server environments
• Ability to work in a team environment, with strong emphasis on following procedures, sharing best practices and documentation creation and upkeep
• Industry intermediate level certifications such as Microsoft VMware and/or other core infrastructure solutions

• Primary technical contact for maintaining and administration of Citrix environment.
• Leads in planning and implementing changes to Citrix, Windows infrastructure
• Provides second and third level support for troubleshooting of user access, system availability, and performance issues with core infrastructure systems including Citrix, Windows Server, Office applications, Backup
• Proactively analyzing and identifying trends within the calls / issues logged across the customer base.
• Collaborate with project leads to determine how requirements will be approached and managed for a particular project.
• Assist in designing and implementing new server, storage and core systems solutions and/or improving the efficiency of current infrastructure
• Installing, configuring and supporting infrastructure equipment including physical and virtual servers, storage, backup and recovery and core software solutions
• Procuring infrastructure equipment and managing subconractors involved with installation
• Configuring physical and virtual systems maximize efficiency and security
• Maximizing system performance through ongoing monitoring and troubleshooting
• Arranging scheduled upgrades
• Investigating faults in the systems, working with team, plan and / or implement to resolve faults
• Updating systems equipment to the latest firmware / OS / Driver releases, keeping systems up to date with supportable and stable releases.
• Reporting system status, stability and trends to key stakeholders
• Other duties and tasks, as well as involvement with other IT projects as required and assigned