Systems Officer - Messaging Services

at  eHealth NSW

EMPLOYMENT TYPE:

• Full Time - Permanent
• 38 hour working week within a flexible WFH model
• Opportunity to work from our many offices across Chatswood, Charlestown, or St Leonards
• Attractive salary from $109,802.00 + 11% Super and annual leave loading
• Play a critical role in digital transformation at NSW Health with your M365 skills

ABOUT US

Working at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.

ABOUT YOU

We are seeking motivated and committed individuals with:

• Experience in providing L2 support across core Microsoft On-Premises and M365 technologies including, but not limited to, Hybrid Exchange, Windows Server, Microsoft Teams, SharePoint Online.
• Strong understanding of Mail flow, Hygiene, Archiving and MTA solutions.
• Previous Experience in Power Platform/Automation an advantage.
• Ability to innovate and adopt various Microsoft 365 Technologies to improve existing and future team/customer capabilities.
• Experience in administering Microsoft 365 technologies with a strong focus on customer service.
• Proven ability to effectively collaborate within a team environment.
• Desire for personal and team growth.

If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.

WHAT YOU WILL DO

As an integral member of the Enterprise Services Team, you will:

• Perform system monitoring and analysis, troubleshooting and escalating issues proactively when necessary.
• Work to reduce operational risk and improve the availability of M365 and messaging services by implementing measures to ensure smooth operations and minimize outages.
• Contribute to Change and Event management processes to ensure compliance towards the NSW Health methodologies.
• Provide technical guidance and an escalation point to other eHealth members, existing LHD and Service Desk personnel for resolution of complex messaging service-related issues.
• Assist in the preparation of reports and documentation.

All applicants must review the role description and apply by submitting an up-to-date resume (up to 5 pages) and answering these two questions.

• Please describe your support experience with Microsoft M365 technologies, specifically Exchange, Teams, and SharePoint. Additionally, provide examples of your problem-solving abilities and adaptability to new technologies.
• Can you share an example of an M365 related project that you have been involved in? What was your involvement, what challenges did you encounter, and how did you overcome these challenges