Systems Specialist

at  Galderma

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body’s largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
We’re currently seeking a Systems Specialist to join our Commercial Excellence team in North Sydney. As a Systems Specialist you’ll be responsible for managing CRM administration and development, monitoring ERP systems, troubleshooting EDI issues, and supporting and developing e-commerce platforms. This role is a 12-month fixed term opportunity.

Key Responsibilities

• Work with commercial and functional teams, as well as the CRM provider, to develop solutions that meet operational and commercial needs while ensuring compliance with regulatory requirements.
• Produce reports to support various business requirements, ensuring accurate and timely data analysis.
• Keep up with the latest CRM functions and proactively share relevant updates and improvements with stakeholders.
• Conduct CRM training sessions, develop SOPs, and provide face-to-face instruction to ensure effective CRM usage. Offer ad hoc support to CRM users as needed.
• Collaborate with Global support to maintain and monitor CRM database updates, sample allocation, and order functions across all business units.
• Engage with Global Teams on Veeva projects and collaborate with third-party vendors like TCS to ensure system functionality and support.
• Ensure accurate transmission of database updates and order messages between CRM, e-commerce platforms, ERP systems, third-party logistics, and wholesalers. Work closely with the Customer Engagement Team to support daily order flow and implement business contingency plans to ensure timely order delivery.

Skills & Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Management Information Systems (MIS), or equivalent work experience that can substitute for formal education.
• A Veeva Administrator Certification or Salesforce.com Administrator Certification is mandatory.
• At least 3 years of prior experience as a CRM administrator using the Salesforce.com Platform, preferably in the Pharmaceutical and/or B2B sectors.
• Proficiency in all aspects of CRM management, including training and support.
• Ideally, experience with ERP systems like M3 and SAP, as well as web-based e-commerce solutions.
• Experience in providing support to both internal and external customers.

What we offer in return

We are committed to providing a competitive and attractive salary package along with addition benefits such as:

• Professional development, offering opportunities for training, education, and career advancement
• Employee recognition and rewards
• Health and wellness benefits
• We plan to set you up for success

You will also be working for an organisation that embraces diversity & inclusion. We believe we deliver better outcomes by reflecting the perspectives of our diverse customer base.

Next Steps

• If your application is successful and your profile is a match, our recruiter will reach out to you directly and engage you in the first conversation regarding this role.
• The next step is a virtual or face to face conversation with the hiring manager.
• The final step is a panel conversation face to face with the extended team.
• Please note, Galderma is NOT partnering with any Recruitment agencies for this role.

Our people make a difference.
At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do

• Work with commercial and functional teams, as well as the CRM provider, to develop solutions that meet operational and commercial needs while ensuring compliance with regulatory requirements.
• Produce reports to support various business requirements, ensuring accurate and timely data analysis.
• Keep up with the latest CRM functions and proactively share relevant updates and improvements with stakeholders.
• Conduct CRM training sessions, develop SOPs, and provide face-to-face instruction to ensure effective CRM usage. Offer ad hoc support to CRM users as needed.
• Collaborate with Global support to maintain and monitor CRM database updates, sample allocation, and order functions across all business units.
• Engage with Global Teams on Veeva projects and collaborate with third-party vendors like TCS to ensure system functionality and support.
• Ensure accurate transmission of database updates and order messages between CRM, e-commerce platforms, ERP systems, third-party logistics, and wholesalers. Work closely with the Customer Engagement Team to support daily order flow and implement business contingency plans to ensure timely order delivery