Systems Support Analyst

at  Barbour

COMPANY DESCRIPTION:

The Barbour story began in 1894 in South Shields in the North East of England. Founder John Barbour began supplying oilskins and other garments to protect the growing community of sailors, fishermen and dockers. Still family owned and now fifth generation, Barbour HQ remains in South Shields. Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand sold in over 55 countries worldwide including Europe, the US and Asia offering a wardrobe of stylish functional clothing, footwear and accessories inspired by the unique values of the British countryside. The iconic Barbour Bedale and Barbour Beaufort wax jackets continue to be made by hand in the factory in South Shields. In 2020, Barbour launched Wax for Life, an overarching name for all of Barbour’s wax services designed to encourage customers to extend the life of their wax garments. Wax for Life includes re-waxing and repairs (first introduced in 1921) and Barbour Re-Loved an upcycling circularity initiative. Each year over 70,000 wax garments are sent back to Barbour globally to be repaired, rewaxed or altered.

POSITION OVERVIEW:

We have an exciting opportunity for a Systems Support Analyst to join our IT team here at our Head Office in South Shields. This service orientated role will be a integral part of the IT team, with a strong operational Business system focus. The Systems Support Analyst role will support and improve business processes and use of core systems such as the ERP and Warehouse Management System. We’re looking for a dynamic person who enjoys delivering service, has experience of business systems including ERPs and enjoys being part of business change.

• Provide helpdesk support to the business on incidents, problems and use of core business systems, with a primary focus on operational departments.
• Provide problem definition and root cause analysis to solve business issues with core business systems.
• Provide expertise on operational use of business systems to support business users and the IT development team in delivering changes.
• Undertake process and systems analysis to define and document requirements to feed into the change process.
• Provide testing and training support in the role of expert on the use of core business systems.
• Documentation of known problems, workarounds and routine tasks to ensure entire support team has understanding and resources to provide support to the business.
• Support wider business systems through supporting the business with system use and configuration.
• Undertake any other reasonable activity, as may be required by senior management