Systems Support Engineer, Sr (Remote)

at  Georgia Tech

ABOUT US

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.
About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech’s faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation’s top 20 universities for research and development spending and No. 1 among institutions without a medical school.
Georgia Tech’s Mission and Values
Georgia Tech’s mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.
Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.
The Office of Information Technology (OIT) provides information technology leadership and support to the Georgia Institute of Technology, working in partnership with academic and business units to meet the unique needs of a leading research university. OIT serves as the primary source of enterprise-wide information technology and telecommunications services in support of students, faculty, staff, and researchers.

JOB SUMMARY

Responsible for advanced level design, integration, implementation and modification of a wide variety of user information systems usually within a highly complex environment. This includes coordination of the installation, testing, operation, troubleshooting and maintenance of those systems. Provide functional and technical expertise in support of user systems operation and maintenance. May include support of labs, training facilities and general IT office software and hardware. Provides technical advice and leadership to lower level technical staff. This position will interact on a consistent basis with: system staff and departmental users including management. This position typically will advise and counsel: systems staff. This position will supervise: NA (work direction only)

EDUCATIONAL REQUIREMENTS

Bachelor’s Degree in Computer Science or related discipline, or equivalent combination of education and work experience

REQUIRED EXPERIENCE

Four to six years of job related experience

ADDITIONAL PREFERRED QUALIFICATIONS

Technical leadership skills

PREFERRED QUALIFICATIONS

Strong Problem-solving skills
Experience with vulnerability and incident management, root-cause analysis

PREFERRED QUALIFICATIONS

Manage and maintain Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
Configure and manage Azure services such as Azure AD, Azure Virtual Desktop, Defender for Endpoints, Virtual Machines, and Storage.
Implement security measures and compliance policies across Microsoft 365 and Azure environments.
Perform regular system monitoring, troubleshooting, and performance tuning.
Manage user accounts, permissions, and mailboxes within Microsoft 365.
Proficiency in PowerShell, Python, Terraform for infrastructure as code for automating administrative tasks.

PREFERRED QUALIFICATIONS

• 1+ year experience configuring or managing a Microsoft 365 GCC High environment

SKILLS

This job requires advanced knowledge of complex concepts, practices and procedures associated with IT systems design, installation and maintenance. Expert knowledge in variety of applications and platforms is required.