Systems Support Officer - Finance & Governance

at  Cleantech People

QUALIFICATIONS:

• 5 GCSEs (including English and Maths) or equivalent or work experience of at least an equivalent level.

Skills & experience:

• Good knowledge of Northgate systems and/or specialist IT tools e.g. SQL, VB and Business Objects.
• Good knowledge of revenues and benefits business processes.
• Recent experience in supporting system applications in a Local Government environment.
• Experience in data management and audit responsibilities.
• Experience of improving processes through digital transformation.
• Ability to communicate effectively both verbally and in writing with a variety of people at different levels both internally and externally
• Ability to identify potential problems, find solutions and escalate appropriately.
• Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

S Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF pleas

KEY RESPONSIBILITIES:

• Provide advice, expertise and guidance on revenue and benefits application management, providing cost effective and innovative solutions.
• Respond to, take action and provide technical advice on user enquires, including complex enquiries referred from senior managers.
• Undertake investigations in conjunction with users, software suppliers and other relevant parties in order to resolve issues. Take ownership of disseminating lessons learnt and use them to make recommendations for process improvement and to implement those recommendations, once approved, in an effective and timely manner.
• Identify and take proactive action where improvements to system outputs and reporting will result in improved compliance or efficiencies.
• Establish and manage the production of Northgate batch schedules, reviewing and amending where necessary, to incorporate changing software, business processes, working practices and priorities.
• Responsibility for the timely scheduling and production of all council tax and business rates direct debits
• Responsibility for providing court lists, posting dockets and evidence lists for Revenues Officers attendance at Court.
• Support the Senior Systems Officer in the timely scheduling and preparation of revenues and benefits Government returns, ensuring correct software and parameters are used.