Systems Support Specialist

at  BUCKINGHAM STRATEGIC WEALTH LLC

The Systems Support Specialist is responsible for maintaining the desktop operating environment. They serve as a member of the Systems Support team and are the first step in the support escalation ladder. This individual assists the Infrastructure team in resolving technical issues for end-users as well as maintaining the Windows back-end. The Systems Support Specialist is under the supervision of the Helpdesk Manager.

BASIC QUALIFICATIONS

• Bachelor’s degree in Computer Science

OR

• 1 year experience in IT helpdesk support with proven track record and continued technical training

OTHER QUALIFICATIONS

• Must be organized and efficient in a demanding work environment and serve as a strong Customer Service advocate for the Systems team
• Able to lift and move equipment up to 30 pounds
• Strong written and verbal communication skills
• Exceptional service-skills
• Mac OS support experience a plus
• Understanding and experience with the following:
• Microsoft O365/M365
• Mobile Device Management solutions
• Inventory management
• Workstation and server hardware troubleshooting and maintenance
• Basic networking knowledge
• Workstation troubleshooting and maintenance
• Workstation imaging
• Experience with DNS and DHCP
• Enterprise anti-virus management
• Windows support tools
• VOIP phone systems
• Zoom and Microsoft Teams collaboration tools

• Provide tier one support to all users within Buckingham Wealth Partners, both local and remote
• Manage tickets in the Systems Support Ticketing Queue and provide timely follow-up
• Assist with administration of Microsoft Windows Active Directory
• Create, disable, and maintain up to date Active Directory info for all users
• Manage hardware deployment and tracking in the inventory management system
• Train all new hires on IT policies, procedures, best practices and provide recurring refresher training.
• Responsible for the setup of all new user accounts (AD, Phone, etc.)
• Responsible for the decommissioning of users
• Research and support new hardware and software, as needed
• Create and maintain technology documentation for the tools and applications supported by the Infrastructure team
• Stay up-to-date on new technologies and consider best of breed technologies to support the business initiatives of the firm
• Looks to improve current processes with ongoing evaluations of existing technology stack
• Available for in-office work a minimum of two days per week