TAG24 Travel Specialist

at  Tag Group

Division: TAG24
Job type: TAG24 Specialist
Location: Singapore
At TAG, our company values matter. Each member of our staff should exemplify Teamwork, an Ambitious spirit and a Genuine attitude.
It is important that you have passion for the job you do, as well as a drive to want to do better. In return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!

• Fully service all enquiries, requests, bookings, and ticketing with the highest standards and quality documentation
• Ensure all air, rail, hotel, and/or other ancillary reservations meet company and client expectations.
• Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service
• Process complex reissues and pricing records accurately
• Ensure deadlines, client policies, and SLA’s are met and adhered to
• Develop and maintain excellent customer relationships, ensuring the highest standards are delivered at all times with a personalized and individual approach to each client
• Negotiate the best rates and deals from vendors to reduce client expenditure
• Assess all potential revenue and income streams for maximum company profitability
• Ticket all bookings as and when necessary
• Ensure PNR entries in GDS are correct and fully completed
• Ensure the company does not incur any financial losses through individual and avoidable error
• Complete all TAG desktop & Tramada files and respond to all communications proactively, promptly, efficiently, and accurately
• Consistently demonstrate attention to detail so that errors are reduced, profits are maximized, and the company does not incur any financial losses through individual and avoidable errors
• Keep up to date and adhere to and support TAG company policy and TAG24 departmental procedures at all times
• Action all required tasks related to clients and/or suppliers in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members
• Adhere to PCI regulations in accordance with Company policy
• Assist in training of new to the department staff
• Build good working relationships with key vendors relevant to TAG’s client base and support the PSP program
• Share business opportunities with the Sales team
• Timely communicate any issues or concerns to the team and team supervisor
• Suggest improved practices and discuss with upper management to ensure departmental operations run successfully and profitably
• Maximize all possible income streams, including commission and override opportunities with all suppliers
• Perform other duties as assigne