Talencia Consulting - Workplace Engineer L2

at  Talencia Consulting

Talencia is currently looking for a Workplace Engineer for one of our clients.
Location : Wallonia
Start date : ASAP
Duration : 3 months (+++)
Description
Workstation technicians plan and install new and old personal computer systems (iMACD: Install, Move, Add, Change & Deploy) by performing analytical, technical, and administrative tasks.

Setting up and establishing new Hardware
visiting the client’s or internal user’s location in order to perform Hardware maintenance
assisting customers in using the Hardware and software as specified by the service agreements
Engage in incident, problem, change, and configuration management ITIL processes.
When the Service Desk is unable to fix an issue involving workstations and their peripherals, offer second-line support to both internal users and clients.
Create the required procedures and documentation.
ensuring that your work is properly managed administratively by keeping track of incidents and problems related to ICT, creating reports, etc.
Long-term, take on a potential on-call role (24/7)
Your profile
Between 2-5 years of experience in a similar position
You’ve received IT training or have worked in a comparable setting.
You can communicate well.
You focus on the client and finding solutions.
You are able to manage your priorities and stress, especially in the face of user requests. You are a team player who enjoys working in a group.
You take initiative and act independently.