Talent & Culture Consultant, Grow to Perform Tribe

at  ANZ Banking Group

Req ID: 63919
Department: DEEx Can I help you
Division: Talent & Culture
Location: Makati
About the role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.
The Grow to Perform Tribe is critical in making this happen and will help people build the capabilities they need to deliver today, transform the bank, and be future ready. Within this tribe as a T&C (Talent & Culture) Consultant, you will assist employees and line managers in relation to their learning and development as well as performance management including probation.
Your responsibilities will also include, but are not limited to:
Ensuring highest level of end-user support is provided in order to contribute to the business objective of a better end-to-end user experience.
Processing of medium to complex Learning and Performance Management queries and work hand in hand with the appropriate team, i.e
Handling performance baseline cases using Peoplehub, Max and HANDY
Performance Coaching Plan (informal PIP)
Performance Improvement Plan (formal PIP)
Managing Probation
Coaching and guiding junior T&C Consultants in handling queries.
Performing routine quality assessment of cases to ensure that responses are aligned with standard policies and processes.
Receiving, prioritizing and resolving employee queries and cases aligned to the tribe and team mission and scope, taking end-to-end ownership of the employee experience.
Role Location: 12F Solaris One Building Dela Rosa St. Makati City
Role Type: Full-time Permanent role
Shift: Should be open to shifting schedule
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Strong knowledge of all the businesses and roles across the bank in order to influence and convince the stakeholders especially while comparing roles.
Time and project management skills are essential as the role does not have direct reports but has to connect and establish relationships both within the business and T&C colleagues in 33 countries.
Ability to work independently and take initiative to improve quality & efficiency of work.
Commitment to maintain accurate case records and protect confidential information.
Strong analytical & problem-solving skills.
Strong communication skills, both written and verbal.
Experience in handling performance management.
Exposure or basic knowledge of T&C policies and processes.
Basic knowledge on reporting and analytics.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So, why join us?
There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit http://www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 63919
Job Posting End Date
23/04/2024, 11.59pm, (Melbourne Australia

Please refer the Job description for details