Tax Compliance Officer 1

at  State of Idaho

MINIMUM QUALIFICATIONS:

• Interpreting, applying, and explaining laws, regulations, policies and/or procedures to others (Six months of experience)
• Dealing with a variety of customers in difficult situations (Six months of full-time experience where you were required to deal with upset or angry customers in an office setting or while conducting field work)
• Conducting sensitive fact-finding interviews (Six months of experience requiring in-depth, one-on-one interviewing to elicit facts of a sensitive nature)
  Benefits:
  The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.*
  EEO/ADA/Veteran:
  The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
  The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.

• Benefits may not be applicable for temporary or seasonal positions.

• Collection.
• Enforce Idaho tax laws through the collection process for all tax types administered by the Tax Commission
• Speak with individuals to obtain facts and research a variety of sources to obtain financial information
• Maintain customer satisfaction and improve customer experience with inbound and outbound calls to consult with the customer or their representative and advise them that liens, levies and warrants may be executed
• Secure and review taxpayer financial statements and obtain and verify information provided
• Provide technical assistance, educating taxpayers on Idaho tax laws, and insuring that taxpayers are in compliance
• Review taxpayer financial records to determine the taxpayer’s ability to pay
• Perform research and interpret applicable rules, laws, and relevant business or individual financial informationAdvise individuals and business owners of tax liability and monetary fines for failure to pa