Taxi Renewals Team Leader

at  The Granite Group

Role: Taxi Renewals Team Leader
Location: Formby
Salary: £28,007 - £30,007 OTE including £2000 Performance related bonus
Working hours: Monday to Saturday, 37.5 hours between 8:00am and 8:00pm on a three-week rolling rota, including 1 in 3 Saturdays

WHAT YOU WILL BE DOING:

• Maintaining department KPIs with a firm focus on exceeding targets
• Resolving team queries by demonstrating clear understanding of processes and procedures with a focus on first and accurate contact resolution
• Demonstrating your ability to improve your team’s performance through coaching and training
• Supporting Audit reporting, feedback and quality control for the team
• Contributing to development and implementation of new team processes along with the design and delivery of the departments training
• Utilising experience and knowledge to provide mentoring and side-by-side coaching to all staff
• Completing 1-2-1 training / development sessions and return to work interviews
• Supporting general day to day team leadership, including admin tasks, daily plans and allocating workloads & ensuring that the daily running of the team is not compromised in any way
• Ensuring that team members are carrying out their duties and responsibilities in accordance with instructions
• Motivating and encouraging all members of the team
• Ensuring lunch break times or rota are maintained
• Ability to handle complaints effectively

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the “your tomorrow” benefits you will receive include:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
• A wide network of mental health first aiders.
• Our very own reward and discount platform “Your tomorrow”
• Fresh fruit Deliveries twice a week
• £250 Refer a friend bonus
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Regular Employment Engagement including ongoing competitions with fantastic prizes
• Charity fundraising event