TCM Outlet Manager 分店经理

at  DI YI TCM PTE LTD

JOB DESCRIPTION

• Manage the day-to-day work activities of the employees to ensure proper coverage, and plan and assign work
• Communicate and enforce policies and procedures
• Ensure all staff are properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job
• Oversee the daily operations of outlet for efficient operations
• Ensure good and prompt service to satisfy customers’ needs
• Ensure outlet compliance to all authority regulations including but not limited to hygiene, cleanliness, and workplace safety guidelines
• Ensure outlet compliance to Company’s regulations such as sales reporting, cash management and inventory control
• Drive & exceed individual & store targets
• Provide excellent customer service
• Lead and supervise frontline staff, conduct briefing sessions on company procedures and policies
• Evaluate sales and work performance of frontline staff
• Ensure frontline staff are well trained in their service delivery, sales techniques, and product knowledge
• Guiding and training new staff members to promote internal growth

JOB REQUIREMENTS

• Good interpersonal and communication skills
• Good leadership and people management skills
• Able to manage multiple priorities in a fast-paced work environment

• Proficient in Microsoft Office software

• Managers specializing in Sales - Retail / General, Spa and Wellness would be a plus

• Full time/permanent position

• Able to commit to working retail hours on weekdays (10.45am-9pm) and weekends/public holidays (9.45am-6pm)
• Must be able to communicate with English & Chinese speaking customers (to provide consultation and recommend suitable treatments to English and Chinese speaking customers.)

Please refer the Job description for details