Teaching Quality Manager (Australia)

at  British Council

Teaching Quality Manager (Australia)
Date: 7 Oct 2023
Location: Sydney, East Asia, AU
Company: British Council
Teaching Quality Manager, English Online (Australia-based)
100% remote working supporting the delivery of online learning products

MAIN ACCOUNTABILITIES:

The main focus is supporting and managing teachers to delivering quality online teaching and effective learning of English.

This includes:

• Supporting the Teaching Operations Lead in recruitment and selection of online teachers
• Onboarding new teachers and conducting teacher needs analyses
• Delivering ongoing product orientation and training to teachers
• Regular observation of classes, monitoring teaching quality and student experience
• Leading a large cohort of teachers and motivating them to be brand ambassadors
• Acting as a role model for good classroom practice by encouraging teachers to observe you teaching and doing demonstration lessons
• Routinely monitoring developments in online teaching pedagogy and practice and bringing these to the attention of teachers through presentations and practical sessions
• Dealing with last-minute scheduling changes, unplanned absences and other logistical elements
• Implementing procedures and practices to aid teacher retention
• Contributing to the evaluation and improvement of the classroom experience to meet students’ needs, by actively working as a member of the English Online Teaching Delivery team
• Working closely with the Sales and Customer Service team to deal with academic enquiries or complaints, ensuring teachers are fully briefed and consulted where appropriate

DESIRABLE REQUIREMENTS:

• Relevant IH Certificate / Diploma in ELT Management, or similar.
• Relevant Masters
• Experience in accessibility of online teaching products
• Experience working online with students with AEN
• Experience delivering presentations/webinars for ELT conferences

ROLE PURPOSE:

To support and empower English Online teachers to provide quality online teaching.
To provide first level pedagogic support to a cohort of online teachers.
To support the Teaching Operations Lead & Academic Excellence Lead with academic management.
To test, monitor and evaluate all new product developments that relate to the online classroom.

ESSENTIAL REQUIREMENTS FOR THE ROLE:

• Undergraduate degree
• TEFL-Q qualification (Diploma-level EFL/TESOL), or equivalent as recognised by the British Council.
• 4 years post-diploma i.e. DELTA/Trinity Diploma TESOL teaching experience
• Extensive knowledge and experience in online teacher training
• Experience managing EFL teachers remotely
• Experience working with hourly-paid teachers and/or non-permanent workers
• Experience teaching adults General and Business English and IELTS preparation (800+ hours)