Team Administrator

at  Norfolk Suffolk Foundation Trust

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people’s and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

JOB DESCRIPTION/PERSON SPECIFICATION

Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

WE HAVE AN EXCITING OPPORTUNITY FOR THE RIGHT CANDIDATE TO JOIN A DEDICATED, FRIENDLY TEAM, IN A FAST-PACED ENVIRONMENT WITHIN THE NORFOLK AND SUFFOLK FOUNDATION TRUST, BASED IN KING’S LYNN.

The right candidate will be able to demonstrate strong communication skills, have the ability to prioritise a variety of tasks, provide a welcoming environment, and, have a dedication to service user experience.
The right candidate will need to show their exceptional customer service skills and evidence full administration experience for this role.
We are seeking someone to be able to evidence a flexible response to service needs, and the ability to think creatively with others.
Experience of working to deadlines with support, as well as the ability to work on your own initiative is imperative.
The successful candidate will need to work well within a Multi-Disciplinary Team, have a positive approach, and be able to remain calm under pressure.
We are a Specialist Mental Health provision, therefore, the successful candidate will need to maintain strict confidentiality, have the ability to confidently and sensitively deal with information from individuals which can be distressing at times.
A working knowledge of Microsoft packages are essential for this role. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as training will be provided.

MAIN DUTIES OF THE JOB

• Greet and welcome visitors with a positive, helpful attitude.
• Answer and direct phone calls in a polite and friendly manner.
• Manage the reception area, ensuring it is tidy and presentable.
• Receive, sort, and distribute daily mail and deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Perform clerical duties such as filing, photocopying, and minute taking.
• Support with Referral Management.
• Manage room bookings.
• Support with stationery orders, building maintenance requests and other requisitions.
• Assist with administrative tasks as needed.

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

You will need to be able to demonstrate our essential criteria on your application and at interview:

• Effective Communication skills
• ICT skills including a working knowledge of Microsoft Packages
• Ability to meet deadlines
• Keen attention to detail
• Able to work effectively in a team
• Ability to Prioritise working under pressure
• Able to work with minimal supervision