Team Assistant - Engagement Team

at  Transport Focus

ABOUT US

We are the voice of Britain’s transport user. We ensure they’re at the centre of tomorrow’s policy decisions and that future investment in the transport network is focused on their needs and experiences. We listen to the public and find out their experience of using, or trying to use, Great Britain’s railways and England’s bus, tram and major road networks. We bring together transport providers and share these views so problems can be fixed but if they are more challenging to resolve, publish an improvement plan. Our analysis, drawn from data and insight across the industry, puts the voice of the transport user at the heart of decision making – in Westminster, Cardiff, Holyrood and with the Mayors of our great city regions.
We have recently undergone a full organisation restructure to set us up to succeed. As a result, there is a significant amount of change happening internally at the same time as changing how we deliver more impact for external stakeholders through our business plan.
And that’s where you come in!
This is an exciting opportunity for you to join an ambitious organisation at a pivotal time for transport users and for our people.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

ROLE OUTLINE

This post holder must be organised, adaptable, have strong attention to detail and excellent verbal and written communication skills. You will be dealing with a range of administrative tasks across the organisation and will work closely with a variety colleagues and stakeholders enabling the organisation to make a positive impact for transport users.
There are currently offices in London and Manchester. There is an expectation to work out of one of the offices, but there are opportunities for flexible working.

WHAT YOU WILL DO

• Provide general support to team of Directors
• Create a wide range of documents including presentations, reports and other documents
• Organise meetings, prepare agendas, take notes and minutes
• Manage calendars and diary administration
• Assisting in compiling management information and reports, tracking actions as escalating as necessary.
• Systems reporting and management
• Project administration
• Provide general administrative support to the organisation as required
• Arrange hotel and travel bookings
• Complete expenses claims and other financial administration
• Update the CRM database with contact details and complete ad hoc CRM reporting
• Office management – monitor and order stationery and other supplies, liaise with contractors as necessary to keep equipment like printers working, keep the office tidy
• Event management support
• Assist colleagues across the COO team and in other teams, with administrative duties and project support as and when required