Team Lead Assessment Services

at  Government of Alberta

JOB INFORMATION

Job Requisition ID: 44917
Ministry: Justice
Location: Calgary
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Regular/Temporary: Permanent
Scope: Open Competition
Closing Date: June 22, 2032
Classification: Human Services Worker 6

ABOUT US

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported.
The Ministry of Alberta Justice helps ensure that all Albertans can live in safe and resilient communities while having access to a fair and innovative justice system. Working alongside its partners in law enforcement, family justice, health, the judiciary, criminal justice system and other stakeholders, the ministry has a direct or shared responsibility in all elements of the justice system in Alberta.
Follow the link to see what else we have to offer:

KNOWLEDGE SKILLS AND ABILITIES:

• Demonstrate a range of accepted conflict resolution, negotiation, problem-solving and decision-making techniques
• Utilize de-escalation techniques and converse about safety planning with staff and clients
• Understand the origins and consequences of work-related stress and use coping and management skills to promote wellness
• Demonstrate empathy, sensitive to confidentiality, respect and ethical behavior
• Set individual performance goals, ensuring alignment with the Ministry’s business plan and the RCAS operational plan
• Identify and implement strategies that maximize team effectiveness.
• Related Acts, Regulations, Rules and Practice Notes. (i.e., Protection Against Family Violence Act, Family Law Act, Extra-Provincial Enforcement of Custody Orders Act, Inter-Jurisdiction Support Orders Act, Child, Youth & Family Enhancement Act, Intake and Case flow Management Regulation, Divorce Act)

OTHER REQUIREMENTS

• Prior experience in a supervisory role
• Experience in the area of human services including family violence, crisis intervention, family dynamics, mental health, addictions, systems theory and conflict resolution

ROLE

Are you a passionate, strategically-minded leader looking to take your career to the next level? Do you thrive in a dynamic work environment? If so, this Team Lead, Assessment Services opportunity within the Ministry of Justice may be for you.
Reporting to the Manager, Assessment Services, Team Lead will provide leadership, supervision, guidance, professional development and direct support to Family Court Counsellors and Caseflow Coordinators. You will work within current legislation, department policy and office procedures to ensure that the department is operating efficiently and effectively, with a high degree of focus in the area of customer service.
In conjunction with the Manager and Business Manager the incumbent will assist with the administration of the office, completion of data collection and program development, to ensure that services are provided in an efficient, user friendly and cost-effective manner.
As a Team Lead, your primary focus is to support quality of work by providing regular opportunity for the staff to reflect upon the content and process of work, providing coaching and mentoring, and ensuring compliance with legislation, regulation, policy and procedures. You, will provide resources and structures to the work environment to allow employees to perform their jobs effectively.
A secondary focus of the Team Lead includes the provision of support to ensure continuous delivery of front line programs and services during emergent, high demand and/or low resource periods, and to promote and facilitate a collaborative approach to service delivery with other departments.