Team Lead at Edmonton International Airport

at  Reimagined Parking

DESCRIPTION

The Team Lead ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client’s expectations. This position is responsible for responding quickly to customers’ requests and providing caring interactions with all guests. The Team Lead works closely with fellow team members, Operations Manager, and/or MOD to ensure that quality and safety standards are met at all times as well as adhering to state and local laws.

SKILLS, KNOWLEDGE AND EXPERTISE

• Excellent verbal and written communication skills.
• Customer service oriented.
• Excellent leadership skills.
• Pleasant and energetic personality.
• Ability to multi-task.
• Able to work and thrive in a fast paced environment.
• Ability to prioritize tasks in an ever changing environment.

KEY RESPONSIBILITIES

• Communicate professionally at all times with guests, client, and teammates.
• Provide positive customer service experiences for all Impark customers and clients
• Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests.
• Ensure location is operated and maintained to Impark’s company standards
• Immediately respond to reports of accidents, incidents or safety concerns.
• Provide information to customers on long term parking options
• Process cash transactions and deposits
• Daily site inspections and equipment checks
• Correspondence and communication with all company departments as needed.
• Reporting and requesting of equipment servicing/repairs
• Work outdoors, exposed to all weather conditions
• Manage site staff
• Fill in to provide coverage for front line positions, as needed.
• Other duties as assigned by manager
• Wear assigned uniform
• Ability to work independently and in a team environment

OTHER DUTIES:

Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.