Team Lead - Average Hourly Wage $27/hour with tip out

at  Ski Butlers

Seasonal (Seasonal)
Job Title: Team Lead
Location: Telluride / Mountain Village, CO
Terms: Seasonal, full and part time roles available (FT minimum 32 hours/week)
Rate: $21/hour base wage, plus tips.
Requirements:
Expect weekend and holiday work. Daily operations broken into morning and evening shifts. No p revious experience required !
About us:
Ski Butlers is the global leader in ski and snowboard rental delivery, servicing over 50 resorts in North America and Europe. Our mission is to make ski vacations convenient through team members who believe in pursuing their passion in the mountains. We have cultivated an extraordinary team culture through accountability and teamwork above all else .
Team leaders (aka shift managers) are respons ible for upholding Ski Butlers customer service standards while managing the flow of day -to-day operations . No two days are the same as a team leader ! Adapting to the environment, mana ging expectations and leading by example are all qualities of highly effective leadership, especially in this role.

PRIMARY RESPONSIBILITIES:

• Opening and closing the shop daily
• Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
• Plan delivery routes, support calls and pickups for the current and upcoming shift.Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
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• Dispatch ski technicians on reactive support calls

• Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.Setting up the next shift for success

SECONDARY RESPONSIBILITIES:

• Sizing guests in the proper equipment for orders as they come into our system
• Schedule work assignments for the following shift.
• Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
• Assisting labor management during slow periodsTaking reservations and Issuing refunds