Team Lead, Client Support Services (18 month contract)

at  TMX

Venture outside the ordinary - TMX Careers
The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we’re powering some of the nation’s most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.
Ready to be part of the action?
Now Hiring - Supervisor, Client Support Services - Proxy (18-month Contract)
The Supervisor will lead the Proxy Setup, and Proxy Control (Printing/Mailing), Teams for TSX Trust. This critical lead role will ensure that work is performed accurately within specified time frames and in accordance with policies, procedures, and regulatory requirements. The Supervisor will provide leadership, direction, guidance, and ongoing development opportunities for team members.

KEY ACCOUNTABILITIES:

Manage and lead three Team Leads including Proxy Setup, Proxy Control Printing, and Proxy Control Mailing
Responsible for review, audit, and timely submission of month-end expenses and revenue reporting for each team
Lead key projects and implement new procedures that maximize the efficiency of the team, and reduce overtime hours
Manage the recruitment process in partnership with the talent acquisition team to attract and hire top talent
Assist with the identification of training needs and provide training to team members
Oversee workflow and support team members in the performance of their responsibilities
Provide process/compliance accountability by submitting incident reports and attending Designated Compliance Officer/Designated Risk Officer meetings
Identify and implement/propose productivity and procedural improvements that will result in cost savings and/or improved services for clients
Responsible for assessing business unit compliance with applicable regulatory requirements and fulfilling the requirements of the Designated Compliance Officer mandates
Work with IT teams to develop systems for better productivity and identify risks associated with current manual processes
Coordinate the implementation of any new or revised Policies and Procedures for Client Management
Ensure team members follow departmental policies and procedures, and participate in the development and implementation of standards, procedures, and controls for the department
Lead a high-performing team and provide ongoing coaching and feedback

Please refer the Job description for details