WHAT CAN YOU EXPECT?

• Lead and manage a team of 10-15 consultants based in Strombeek-Bever.
• Conduct one-on-one sessions with consultants to ensure strong team cohesion and performance.
• Generate and analyze SLA reports, providing monthly reports to clients and your manager.
• Coach and mentor junior team members, including backup Team Leads.
• Address and resolve technical questions from clients, maintaining high customer satisfaction.
• Proactively identify and address operational issues, i.e. support the team in processing incoming calls
• Evaluate candidates and have a thorough understanding of vacancies.
• Manage the contact center operations, acting as the primary point of contact for client issues.

SO… TOBANIA, WHO ARE THEY AGAIN?

Tobania, as a proud member of Sopra Steria Benelux, is known as a dynamic and innovative consultancy company that is continuously growing. In collaboration with Sopra Steria, we form a powerful team, with the conviction that we shape the world by who we are, what we do, and the difference we make.
What makes us unique? Together, we provide digital services and innovative solutions on a large scale by combining the strengths of more than 4000 Benelux colleagues supported by an international group of +55,000 colleagues.
Are you looking for a future-proof employer with unlimited growth and career opportunities, both nationally and internationally? Don’t hesitate to contact us! We look forward to meeting you and facing the future together!

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Please refer the Job description for details