Team Lead, Finance Applications Support

at  Canada Goose Inc

Company Description
Canada Goose isn’t like anything else. We’ve built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you’re part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.
Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they’re yours for the taking.
Job Description
Our Team Lead, Finance Applications Support will lead a dedicated team responsible for providing technical support and maintenance for finance-related software applications.
As the Team Lead, you will play a crucial role in ensuring the smooth operation and optimization of our finance systems. Your responsibilities will include overseeing the day-to-day activities of the support team, coordinating incident resolution, prioritizing tasks, and collaborating with other departments to address business needs effectively.
We are looking for candidates who have a strong technical background in finance systems, along with proven leadership and team management skills.

• Team Leadership: Lead a team of application support specialists, providing guidance, mentoring, and coaching to ensure high-quality support services are delivered.

• System Maintenance: Oversee the day-to-day maintenance and operation of finance-related software applications this includes but is not limited to Dynamics D365 Finance and Operations, Treasury Automation Suite, Lucernex, Medius, Coupa, Givex, Ayden and One Source Tax Determination

• Issue Resolution: Handle escalated technical issues and complex problem-solving, working closely with your team and other departments to resolve issues promptly and effectively.
• User Support: Coordinate the resolution of user inquiries and support requests related to finance systems, ensuring timely responses and excellent customer service.
• System Enhancements: Collaborate with stakeholders to identify opportunities for system improvements and enhancements, working with your team to implement changes and updates as needed.
• Documentation and Training: Ensure that comprehensive documentation is maintained for finance systems, and provide training and support to end-users as necessary to ensure they can effectively utilize the software.
• Vendor Management: Serve as the primary point of contact for vendors of finance systems, managing vendor relationships, and ensuring that service level agreements are met.
• Quality Assurance: Implement and enforce quality assurance processes to ensure the accuracy, reliability, and security of finance systems and data.
• Compliance: Ensure that finance systems and processes comply with relevant regulations and industry standards, and implement measures to mitigate risks related to data security and integrity.
• Continuous Improvement: Identify opportunities for process optimization and efficiency gains within the application support function, driving continuous improvement initiatives to enhance the overall effectiveness of the team.