Team Lead, Inventory and Logistic Management

at  Shoppers Drug Mart Pharmaprix

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

WHY IS THIS ROLE IMPORTANT:

Reporting to Director of Operations, the Team Lead, Logistics and Inventory Management will assist the Pharmacy Operations Management Team in overseeing the day-to-day workflow process of their team within Operations, and to ensure optimal customer service to CPS clients, the needs of the staff and the organization are met. The Team Lead will provide coaching, and leadership to their team, and actively participate in providing expert support for the achievement of daily team and company objectives. The incumbent will facilitate an efficient, professional and responsible workflow for the team and ensure the successful integration of their team members to the Pharmacy.

WHAT YOU’LL DO:

• Responsible to develop and maintain inventory management policies, process and procedures based on industry best practices.
• Manage the relationship with Inventory and Procurement teams to provide effective communication of changes to purchase habits as well as resolutions to product shortages, damages, long-term unavailability and discontinued items.
• Review clinical and operations initiatives to determine inventory needs, considering current on hand inventory and the required lead times to ensure Central Pharmacy Services can execute on initiatives.
• Manage customer returns and expired products in accordance with established disposal protocol (e.g. Stericycle One Box)
• Prioritize recalls and immediately isolate product; quarantine until details of the recall are provided.
• Management of preferred generic product e.g. DSP. Monitor and maintain MMS by performing daily Inventory tasks like Holding tanks, updating UPCs, utilizing suggested orders.
• Maintain Overstock to ensure the uninterrupted supply of all products. Track and communicate low stock and out of stock situations according to pharmacy procedures.
• Oversee the Inventory workflow processes to effectively prioritize and manage efficiencies within your team.
• Oversee the shipping and receiving process
• Ensure daily shipments to stores are shipped accurately and on time
• Oversee the order confirmation workflow processes to effectively prioritize and manage efficiencies within the team.
• Responsible to develop and maintain order confirmation policies, process and procedures.
• Update receiving sheet on a weekly basis.
• Work closely with internal teams to escalate any issues.
• Update documentation as new stores are onboarded. Work closely with cross functional teams within CPS to lead new initiatives for the order confirmation team.
• Organize and manage the workloads and priorities of the team Provide effective leadership and regular coaching to team members to maximize productivity and their development, and to keep them informed on current and new processes.
• Plan and implement the training of new hires.
• Ensure the effective completion of all tasks.
• Ensure employee compliance with guidelines and standards for the operation.
• Act as a liaison between the Pharmacy Operations Management Team, and team members providing effective communication regarding team performance, workloads, and meeting the needs of the clients.
• Regularly meet with the Pharmacy Management Team as required, to share information, solve problems, improve efficiencies, and develop policies and procedures to ensure optimal pharmacy operations.
• Regularly review operations and employee performance indicators, including necessary documentation to ensure objectives are met; with assistance from the Pharmacy Operations Management Team, ensure appropriate performance management practices are incorporated including onboarding of new hires, goal setting, regular feedback, progressive discipline, and annual performance reviews are conducted.
• Ensure proper daily staffing levels to optimize performance of the operation and the staff.
• Ensure effective integration of new team members to the organization
• Monitor the team’s error rate and follow up as required to minimize any repeat occurrences.

TYPE OF ROLE:

Regular
Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.